Yogyakarta
Travelio Complaints in Yogyakarta — Deposit & Rental Reports
Travelio manages apartments in Yogyakarta among 12 Indonesian cities. This page collects the complaint record relevant to tenants renting there, together with the escalation routes available locally.
The complaint record — Yogyakarta
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The most common complaint patterns
Security deposit withheld or never returned
The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports → CriticalUnilateral deductions for disputed 'damage'
Deductions applied without prior notice or agreed evidence, for items tenants dispute as normal wear. A published Indonesian complaint documents a deduction justified as 'wall stains' (noda tembok).
7 documented reports → HighThe 'waiting for billing confirmation' stall
Enquiries answered with an indefinite 'awaiting the building's billing statement'. Complainants note building management typically issues statements on a fixed monthly date, making an open-ended delay hard to justify.
3 documented reports →Where to take a complaint
The Consumer Dispute Settlement Body, operating at city and regency level. Hears consumer disputes through mediation, conciliation or arbitration, without requiring a lawyer, and issues binding decisions. For a withheld deposit this is usually the strongest practical route.