Interest charged at a stated 2% per day
Reviewer reports unexpected penalties and inflated bills, including interest charged at a stated "2% per day".
Read the original ↗2026-05 · Trustpilot
Refund refused over an electricity penalty raised after departure
They refused my refund over an electricity penalty raised after I had already left.
A reviewer reports being denied a refund because of penalty charges on an electricity bill, claimed as a late payment that arose after the tenant had already moved out.
Related patterns
Critical
Charges raised after check-out ("post charge")
Charges levied days or weeks after a guest has left and the unit has been re-let, for damage the guest disputes. Distinct from a deduction agreed at inspection: by the time the claim arrives the guest can no longer inspect the unit or rebut it.
9 documented reports → MediumPenalty interest and unexpected charges
Charges tenants report as disproportionate or not clearly disclosed at booking, including a published account of interest charged at a stated 2% per day.
6 documented reports →Similar records
Deposit used as leverage over a booking change
Reviewer reports being told the deposit would be kept unless they paid for a full five-month booking, despite wanting to switch rooms.
Read the original ↗A month spent contesting "missing items" despite staff sign-off at move-out
A reviewer describes spending a month pursuing a refund while Travelio claimed items were missing — despite staff having signed off on the unit’s condition when they moved out.
Read the original ↗