Surabaya
Travelio Complaints in Surabaya — Deposit & Rental Reports
Travelio manages apartments in Surabaya among 12 Indonesian cities. This page collects the complaint record relevant to tenants renting there, together with the escalation routes available locally.
The complaint record — Surabaya
No reports match this filter yet.
The most common complaint patterns
Security deposit withheld or never returned
The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports → CriticalUnilateral deductions for disputed 'damage'
Deductions applied without prior notice or agreed evidence, for items tenants dispute as normal wear. A published Indonesian complaint documents a deduction justified as 'wall stains' (noda tembok).
7 documented reports → HighThe 'waiting for billing confirmation' stall
Enquiries answered with an indefinite 'awaiting the building's billing statement'. Complainants note building management typically issues statements on a fixed monthly date, making an open-ended delay hard to justify.
3 documented reports →Where to take a complaint
Where a deposit dispute stops being a customer-service ticket and becomes a case. Its decisions bind. Most tenants never learn it exists, which suits the companies they are up against.