The one- and two-star reviews on the App Store

NOT RECOMMENDED!! Absolutely the most unprofessional, deceptive, and frustrating company I have ever dealt with. Their customer support is a masterclass in gaslighting and deliberate stalling. I requested the original, signed hard copies of my rental agreement and Power of Attorney. Instead of fulfilling a basic contractual obligation, they sent me photographs of the documents sitting inside a mailbox, as if that were a resolution. When I demanded the originals, they kept shifting their excuses: first, they needed a 'formal request'; then, they claimed it was impossible before check-in; then, they blamed 'building management' and scheduled pointless meetings. They deliberately conflate installation procedures with document handover to avoid doing their job. They will waste weeks of your time, send you in circles, and make you beg for what you are legally entitled to. They are quick to take your money but…

Room boy not responding Arranged to meet at 10. Waited for the room boy, no response for up to 40 minutes. The showing team on WhatsApp didn't reply either. Shit, they think people's time is worthless

If there were zero stars, zero stars it'd be. The unit is neglected, CS and technician communication is really bad. The bathroom exhaust fan was broken, CS said to replace it, the technician refused to replace it because they said it still turns on even though the exhaust has no power. Rented a 2-bedroom apartment, only given 1 access key, and no room keys either. From the start when an AC check was scheduled, whoever came just did cleaning, over and over AC cleaning, back and forth for 1.5 months before they finally agreed the freon was the problem. The unit has lots of cockroaches, CS scheduled a pest control treatment, the technician came and said “no equipment was prepared”. Then why come and waste people's time. And instead they told me to reschedule.

6 months of using the app For 6 months using this, everything in it is rotten, they give you bad rooms lacking this and that, you pay through the nose and what you get is rotten, the deposit money only comes back after 2 months, probably getting embezzled, waiting until whoever embezzled it has the cash before it gets returned, even just calculating is sluggish, garbage app

Fraud and deposit not returned After the checkout process I had returned the access key into the mailbox in line with the applicable instructions. But your side assumes I lost the key and my deposit has been withheld and to this day still hasn't been refunded. In the end I contacted the apartment management, and the mailbox has been unlocked and the key returned. The CS is unhelpful and always replies that they will update once they get further information. Until when? This already amounts to fraud and holding customer funds for too long. Other Travelio users, please be careful.

App is a hassle Such a hassle to use!

Travelio is disappointing At first Travelio felt practical and the price was good too, but as my rental went on (during the rental) the CS side was very disappointing. The CS is very slow, not quick to respond, and then the apartment wasn't properly cleaned, turns out the AC hadn't been cleaned at all. And the way they manage things is very unprofessional. So the maintenance is very disappointing. At the unit handover there was no TV. I reported it and it took 3 months to come. But even then I had to keep asking Travelio before Travelio dealt with it. As it happens the AC where we rented is central, turns out it had never been cleaned at all, 3 meters of dust. Travelio should do QC before handing over to customers.

Bad management Be careful, those of you who want to rent an apartment on TRAVELIO. My deposit was docked for electricity and water charges that weren't my usage. Turns out there are lots of bad reviews on Thread too. Better not to download it, guys 🥲

Trash service Trash service, before checkin mention will have a cleaning. After payment and checkin ALL OF THE APARTMENT IS NOT CLEAN AND CLEARLY WITHOUT CLEANING

Faulty unit, slow response, ended up looking for a hotel myself at 11 at night Very disappointed with Travelio's service. Rented a unit in West Jakarta, got a unit with a broken AC. After reporting it, the response was slow and they weren't proactive in offering a solution: I myself had to ask for a relocation, the process took a long time, and in the end I couldn't be relocated. The only solution offered was a refund of the cleaning fee, ~Rp145,000. If I had known from the start that this unit had problems, I wouldn't have booked. That means their unit maintenance isn't well controlled either. Their focus was only on the refund amount, without thinking about where my family and I would have to sleep. In the end I went out to look for a hotel myself at 23:00 at night. This is already the third time I've had a bad experience with Travelio. Not recommended.

False information False information and the instruction is too complicated, they just make u lost ur money

very bad service, not proactive, and not responsive the WhatsApp CS is very unhelpful. from the viewing process up to check-in they still responded fast, but check-out was self-service & with no guidance. during the one-year rental, lots of info kept changing (had to pay A, but it turned out to be B. the contract contents, the desc in the app, and the WhatsApp replies weren't consistent). after check-out, the deposit refund process was made difficult to the point of going past 2 months (had to pay the bills via the app first, then after that got contacted: by an accountant via WhatsApp, contacted via email, contacted by CS on WhatsApp too. when I chased it, they asked for this and that document but not all at once, so they had to be reminded constantly. they said they'd confirm with the team, confirm with the owner, but there was never any certainty and it just kept going round in circles). next time better to rent directly from the developer rather than via this app, very much not recommended👎

horrible customer service and deposit takes ages to refund. this is our second booking with travelio, first was in 2024 which we were met with excellent service and fast deposit refund (around 1-2 weeks), this time we stayed with them for two months in two different units. first unit was fine. however upon check out, we waited so long for the deposit to be refunded and till this day, they still haven’t refunded us. we have explained that we wanted to use the deposit to book another unit with them after our second unit lease ended but they refuse to expedite the deposit and instead told me to give them a 5 stars review in hopes of winning a voucher of 800K rupiah. what kind of service bribery is this? in the second unit we rented, the roomboy we were assigned with immediately told me to rate him 5 stars upon check in. the next day, we found many issues regarding the unit (floors cracked, wall paint chipping, etc) and we told the roomboy about…

the service is bad Check-in was 1 day late but the unit's AC was still broken, no compensation at all

Horrible Service It’s not worth your time to rent from here, trust me. Worst service ever, let me tell you why: 1. From the start it was already sketchy, too many regulations and waiting time just to survey the apartment. Super slow response in their contact (WA) which is mostly only replied by a bot (automated response). 2. Marketing SCAM. Don’t fall for the discounts in the beginning, after the first month the price goes up like crazy. 3. Markup is crazy, service is horrible and slow. This one wrapped it up for me because I lost my key card, already contacted the building and they said it would take only 3 days to make, but since I’m renting I have to make a new card through travelio. What was before told that the fee was only 150rb rupiah by the building, by travelio they marked it up until 500rb rupiah. You would expect that with that big of a markup, you’d get fast service right? Nope, took me…

Deposit thieves What the hell, I didn't cause any damage whatsoever and my deposit was docked Rp750,000, this app is a real thief, no explanation whatsoever, just arbitrarily docking people's deposits, I'll collect it in the afterlife

Room boy and check in/out procedure unprofessional At check-in, the procedure forced me to give a five-star review before they handed over the key. While staying, it turned out 1 of the ACs wouldn't turn on, and the power kept going out. When I messaged the room boy to let him know, no reply at all. Then when I was about to check out, I still got ghosted by the room boy. No wonder so many room rental listings have high ratings, it's because people are forced to give 5 stars, in reality the service is terrible. Will never rent using this app again

After-sales and reports The team is slow, reports are handled slowly, responses are slow and long-winded. That's all.

A bit disappointing The staff who work there speak nicely and politely, but the bedding wasn't checked properly, lots of it is damaged. And dirty: The bed, mattress, pillows, sofa, the bathroom glass was broken, the mattress was completely ruined and wasn't replaced until we left, we were forced to sleep there because we had already paid and couldn't get the money back either if we left early, wouldn't recommend it, honestly

Worst app Don't use this app, complaining is hard, they charge people arbitrarily, not to mention deposit money being withheld for months. Talking to CS is a hassle. Bad service. 🤮🤢

Garbage app Just a key error issue and the process is a hassle and drags on and on, waited up to 2 hours and no team came, the follow-up system is like government bureaucracy!!! I'm never gonna use it or recommend it to anyone else

Bad SOP, bad service A really bad SOP. Starting from an apt listing on trip.com, then to check in I was told to download the travelio app. The room boy took super long to respond. Had to contact customer service where at first it's all AI. Leaving the apt also takes this and that to get the deposit back. As for the apartment itself, the sink was clogged too, hot water was very limited. My username and email are different for each app, so it might not be traceable. But this review is true

Give back the deposit, hey Give the deposit back already!!! It's been more than a month

Deposit Withheld Those renting monthly, be careful, they like to complicate things or make excuses before returning the deposit. Better to just use another app

GOOd thank you for the service

Deposit Refund till doomsday they still won't give the deposit back, starting from the items in the apartment not matching the agreement, the parking access card being put off again and again, all the way to the deposit refund that never gets returned. “For those of you who want to rent an apartment unit/etc, avoid going through this app as much as possible”. and also mostly the 5 stars and positive comments come from the people and relatives of the room boys/travelio workers and even bots too, please sift through reviews wisely, because this app is really not worth your consideration, all it does is cause hassle.

Bad Experience - Monthly Rental I want to share my experience renting an apartment unit in Bandung through Travelio. Honestly it was very disappointing, because when I arrived at check-in, the unit was very dirty. There were so many dirty details in every room. What I can mention, first, the mattress. The mattress was very smelly, dirty, and they also provided a removable topper. I did not order linen, I understand that, but the mattress was so smelly. Second, the corners of the unit's furniture were very dirty. The floor I think was dirty too, and the bathroom was dirty as well. There were some parts that had indeed already been noted down for repair. I tried to check them one by one. They did say they had been noted. However, once I started living there, the moving-in process did take some time after I checked in. And as it happens I was working at the same time. I found some other damage which was eventually responded to…

MESSED-UP APP couldn't be opened right when it was crucial for opening the door, server down, waited a long time, stuck outside

very bad service very bad service, anything broken the customer service not responning and no one coming to fix

Complicated bureaucracy Wanted an early checkout, notified them 2 days before D-day, through the app it was a hassle, got sent round and round worse than a Bank. In the end I was told to do it VIA WhatsApp on D-day anyway. The response wasn't fast either. On D-day I wanted to check out via WhatsApp. Just the same as on the web. Better to rent directly from the owner

Not recommended, CS is such a hassle!!!! Very much not recommended. The CS is not communicative at all. Sorting out the power of attorney, I've asked many times and they keep sending the wrong ones. The communication is super bad. The billing for electricity, water and IPL was also unclear at the start. The CS answering within a matter of minutes can be different people, so you have to explain from 0 again. Their response is also very slow, then the CS changes again, explaining again from 0. It never gets done, drags on till you're worn out. EXTREMELY UNPROFESSIONAL. Better to just use another app, plus the deposit is really huge. I've also seen several people's reviews saying that if you want to claim the deposit, they'll make it difficult. Never again, seriously. If you can't be bothered to make an app, better not to make one at all, admin. Just delete the app, or at least fix that CS system first. Because looking at the 1-star reviews, most of them are complaints about the CS. And to this very second I'm still complaining about the CS, which means Travelio DOESN'T WANT TO LEARN and DOESN'T WANT TO IMPROVE ITSELF.…

bad service please, the service from travelio billing is really bad, I just need a confirmation but there's no clarity at all, ever since I started using travelio's services there's always some problem or other

Not trustworthy I rented here and everything was broken, the room boy didn't check the unit with me either. When I complained the reply took forever, isn't it checked first before being rented out to other people?? Things broken by the previous tenant and I'm the one told to pay compensation, absolutely disgusting!!!!

really not recommended really not recommended and a real hassle..getting the deposit money back requires a statement letter

DON'T BOTHER USING IT BAD, A HASSLE, LONG-WINDED AND UNRESPONSIVE, UNCLEAR ADDRESS, INCOMPLETE INFO, DON'T BOTHER USING IT, JUST SHUT IT DOWN, SHUT IT DOWN, BYE

Bad service Bad quality

Travelio, the worst app The worst app in the world, you can't check in on weekends but they still cut it from your stay so we pay but can't stay the night, expensive, bad, not worth it, rude CS, the deposit is hard to get paid out, bottom line not recommended

Pinewood residence Really crappy room. No AC. The only thing there is a fan, and it's dead too. It wasn't stated that there's no AC. Unit at pinewood jatinangor #1919.

UNCLEAR ELECTRICITY BILL THE CS IS SO TERRIBLE!!! I rented monthly, only 3 months, and I've sent over and over the proof of payment for the electricity and water that I'd already paid to the building management, I was even told at one point to pay a bill of 900-something when from the apartment's management body it was only 600, where does that come from, bro???? And now I want my deposit money back but instead they're still billing the water and electricity for May to June, when I already paid that, I've chatted with CS many times but they just don't get it!!! What you should be billing is the period June to July, the date I checked out!!!! I have proof of payment for everything but IT'S POINTLESS, THEY DON'T READ PROPERLY!!!!! REGRET USING THIS APP

Customer extortionists If it's just a little damage, don't go billing the customer straight away, as if the unit was that great anyway. You think customers have nothing better to do than break stuff on purpose? A lot of the stuff in your unit is old, so if it breaks, figure it's wear and tear, boss, don't bill the customer for every little thing. 😹 a total mess.

SCAMMER!!! They'll try to squeeze more money out of you by charging you twice. Chat agents dumb af.

Deposit not returned Be careful with travelio. The deposit was promised back 7-10 working days after checkout. It's now been almost 2 months but there's no clarity and I'm just told to wait. Go ahead and read the other reviews, there are already lots of victims of the same thing.

No deposit refund!! No deposit refund, and the process is extremely convoluted. I've followed every instruction given, including sending the statement letter they asked for. At first customer service said the non-tenant bank account was being processed for activation, but then they asked the guest to contact them again instead, with no clear explanation. I'm the one who made the booking and handled the whole process from the start, yet I still got ping-ponged around with template answers. Very disappointing, the process is inconsistent and wastes customers' time. Not recommended

Worst Customer Service Customer Service is only responsive and solution-oriented at the start, always saying you have to book first. After that, good grief, not cooperative or solution-oriented at all. Worlds apart from jendela360's service. Terrible, better not to rent here.

Bad service Worst experience ever, they don’t care about customers, try to find other apps to safe your money and time

NOT RECOMENDED!! POOR SERVICE MANAGEMENT!!, customer service slow to respond, gives no solutions, no help. DEPOSIT still not returned

Deposit not given back No news about the deposit, and it's long past the agreed return date.

DEPOSIT NOT RETURNED ON THE GROUNDS OF A FINE I SWEAR BY ALLAH I CURSE YOU ALL TO GO BANKRUPT!!! HOW DARE YOU JUST CUT MY DEPOSIT WITHOUT IT BEING CLEARLY STATED IN THE CONTRACT. YOU'RE GOING TO SAY POINTS 4,6,7,8???? NOWHERE IS IT EXPLICITLY WRITTEN EITHER THAT THE DEPOSIT GETS CUT FOR FINES. AND I EVEN CHECKED IN ON THE 17TH ON PURPOSE TO MATCH MY INCOME THAT COMES IN ON THE 15TH EVERY MONTH, WHAT FOR?? TO AVOID FINES!! WHY DID YOU SUDDENLY MOVE IT UP TO 5 DAYS BEFORE SO THAT I GOT FINED. THIS TRAVELIO COMPANY REALLY IS OPPRESSIVE. THEIR CUSTOMER SERVICE ISN'T COMMUNICATIVE EITHER, COULDN'T HANDLE COMPLAINTS WHILE I WAS STILL LIVING IN THE UNIT. I CURSE YOU TO GO BANKRUPT, ROTTEN TRAVELIO

Booking website Watch out, THE CUSTOMER SERVICE IS REALLY BAD! It was clearly their mistake, the website had an error. Customer service deliberately put the phone number into “leave a message”. Just because it's only been one complaint, they really don't want to be branded as being in the wrong. Instead they rigged the solution so I got hit with extra charges.

broken facilities art deco apartments

Bad The system is bad, there's no notice about extending, they just go ahead and open it up to other guests, so when I wanted to extend I couldn't, when people rent monthly you should think about it, they're bound to have a lot of stuff, fix your system, one balcony key missing and I got fined Rp1,000,000 ughhhhh

1-Star Review I rented a unit through Travelio for several months, and my experience was very disappointing. The biggest issue was the lack of transparency. At no point before or during booking was I clearly informed that the water and electricity bills would be borne by the tenant. This only came up later, which felt misleading. Important charges like these should be communicated upfront so customers can make an informed decision. On top of that, the customer service was unhelpful and inconsistent in their explanations. I also found the room staff to be dishonest, which further reduced my confidence in the company. I expected a professional and transparent rental experience, but unfortunately that was not what I received. I hope Travelio improves its transparency regarding all costs and provides better customer service in the future.

BAD SERVICE I SWEAR THIS IS THE FIRST AND LAST TIME I USE TRAVELIO. RENTED AN APARTMENT, NO ELECTRICITY, IT ALMOST CUT OUT IN THE MIDDLE OF THE NIGHT, IN THE END I TOPPED IT UP MYSELF WITH AN EMERGENCY TOKEN BOUGHT AT RECEPTION. WIFI NOT WORKING, THE NEXT DAY TRAVELIO TOPPED IT UP AGAIN, BUT AFTER JUST 1 DAY IT'S ALREADY ABOUT TO RUN OUT, TONIGHT AT 22.00, ONLY 9 KWH OF ELECTRICITY LEFT. CRAZY, SERIOUSLY CRAZY. I SWEAR THIS IS THE WORST SERVICE. LOCATION: WEST VISTA APARTMENT

Hope it gets improved! An app that's actually helpful but, the staff's SOP standards, besides them slacking off, it's also unclear what they actually do! - Several times I've rented apartment units through the app and the unit is always not cleaned first. There's always something broken, bad maintenance! - The room boy slacks off, when checking in there's never any preparation of the unit being rented before the guest checks in! But always demanding, asking for a good review. - Payment and refunds rails that aren't user friendly - Customer service is templated, uses a bot, and isn't the least bit helpful

Deposit Just getting the deposit back is such a hassle, the system is not simple at all, still a complicated, tangled, unclear mess, people get told to wait, to be patient, it never gets done, it just goes on repeat, then people get told to do this, do that, fix your system, make it more professional so it doesn't make life hard for people, the money is our own money, and just returning a deposit is an unbelievable hassle

bad service don't you ever download this app, the service is so bad I swearrr, takes forever to respond, and the place is dirty too

SCAMMERS a scam hahaha, deposit cut, they said it was for a stain on the mattress, when it clearly already had the stain from the start.. they just cut it, and once I followed up, no word for a month. The unit was a dud at the apartment “Stunning and Comfortable 2BR at The Nest Puri Apartement”, room smelly, damp, bathroom full of mold!!! Admin slow to respond, quick when it comes to money, owner is sketchy.. You lot are perfect partners for each other

disappointed when I wanted to rent a unit, customer service was super quick. the moment there's a problem, they're all slow to respond.

Never want to use travelio again Customer service is slow, we were about to stay and the place hadn't been cleaned. Electricity and water were off, and on top of that it only got dealt with at check-in, we were told to wait until night before we could get in. Kinda messed up, for real.

CUSTOMER SERVICE NOT RESPONSIVE ENOUGH WHEN THERE ARE PROBLEMS IN THE UNIT bad