Articles
Everything documented, in one index
The warning is on the front page. This is the detail behind it, every question answered, every complaint pattern, every dated record, and the routes to complain.
Questions people actually ask about Travelio
Questions people search, answered from the record.
- Is Travelio a scam?
- How long does Travelio take to return a deposit?
- Travelio has not returned my deposit. What do I do?
- Can Travelio deduct from my deposit for wall stains or wear?
- What is a Travelio 'post charge' and can they do it?
- How do I complain about Travelio in Indonesia?
- What is BPSK and can it get my deposit back?
- Is Travelio safe to rent from?
- Travelio cancelled my booking. What are my rights?
- I own a property Travelio manages. What are the risks?
- What should I photograph before moving into a Travelio unit?
- Will Travelio refund to a foreign bank account?
- Are the negative Travelio reviews real?
- Travelio charged me after I moved out. Is that allowed?
- Travelio offered a voucher instead of my refund. Do I have to accept?
- Travelio says it is 'waiting for billing confirmation'. Is that legitimate?
- What are the alternatives to Travelio for renting in Jakarta?
- Is it safe to post a negative review about a company in Indonesia?
App Store reviews
One- and two-star App Store reviews, newest first, checked every day.
- The one- and two-star reviews on the App Store
- Travelio App Store reviews from 2026
- Travelio App Store reviews from 2025
- Travelio App Store reviews from 2024
- Travelio App Store reviews from 2023
- Travelio App Store reviews from 2022
- Travelio App Store reviews from 2021
- Travelio App Store reviews from 2020
- Travelio App Store reviews from 2019
Complaint patterns
The recurring shapes complaints take, with the reports behind each.
- Security deposit withheld or never returned15
- Unilateral deductions for disputed 'damage'7
- The 'waiting for billing confirmation' stall3
- Refund blocked over booking/bank name mismatch1
- Property condition on arrival3
- Unilateral cancellation and room changes1
- Penalty interest and unexpected charges6
- Customer service unresponsive at the decisive moment13
- Charges raised after check-out ("post charge")9
- Property owners charged and stonewalled9
- Unit materially different from the listing1
- Refund converted into a voucher1
The complaint record
Every documented complaint, each on its own page with its source.
- Refund demanded after unit found far different from the advertisement2026-07-17
- Support response times measured in days2026-06
- Booking cancelled hours before arrival2026-06
- Refund refused over an electricity penalty raised after departure2026-05
- Interest charged at a stated 2% per day2026-04
- Hours spent arguing to recover a deposit2026-03
- Pests and mould reported in a delivered unit2026-02
- Successive new proof requirements before refund2026-01
- Staff declined to confirm unit condition in writing at check-out2026
- Deposit used as leverage over a booking change2026
- Refund declined and a discount voucher offered instead2026
- Deposit withheld because the bank name differed from the booking name2026
- A month spent contesting "missing items" despite staff sign-off at move-out2026
- Rp400,000 deducted for a key that was returned, with photo and video proof2025-11-02
- RESOLVED, mini-refrigerator complaint settled after publication2025-10-12
- Charged for mini-refrigerator repair the guest says they did not cause2025-10-08
- Owner relations criticised over water-bill refund verification2025-03-08
- IDR 6,100,000 deposit returned as IDR 2,740,000, with no breakdown2025-02
- Monthly tenancy provided without an owner-signed management agreement2025-01-16
- A property owner’s second published complaint2025-01-15
- POSITIVE, appreciation for Travelio’s Instagram customer service2024-12-15
- RESOLVED, complaint settled after MediaKonsumen mediation2024-10-17
- "Post charge" raised for furniture damage the guest disputes2024-10-15
- Unit repairs charged to the owner despite not being the owner’s fault2024-03-16
- Service called unprofessional across multiple reservations2024-03-12
- COMPANY RESPONSE, Travelio replies publicly to "unclear charges"2024-03-04
- RESOLVED, complaint settled after publication2024-02-21
- Unclear charges2024-02-16
- COMPANY RESPONSE, Travelio replies to the owner-relations complaint2024-02-02
- Owner requests explanation and resolution from owner relations2024-01-31
- Service described as very poor and unprofessional2024-01-10
- Travelio described as refusing responsibility over property damage2023-08-31
- Poor service reported after booking a unit2023-06-07
- Owner files complaint over cooperation and service discrepancies2023-06-02
- Deposit cut unilaterally, justified as 'wall stains'2023-05-17
- Deposit return described as unsatisfactory2023-04-22
- Rental experience: unempathetic support, faulty 'Extend' feature, and damage claims called fabricated2023-02-27
- Post-charge for furniture damage that pre-dated the tenancy2022-12-27
- Owner unable to retrieve their own keys after ending the agreement2022-12-17
- Tenant publicly asking for a refund on a cancelled annual lease2022-12-08
- Unsatisfactory conditions and refund complications after a short stay2022-09-29
- Deposit return process described as unclear2021-09-22
- IDR 5,000,000 down payment lost to penalty charges2020-10-08
- Owner describes being trapped by unmet occupancy guarantees2019-11-22
- Unprofessional support and non-transparent refund process2019-01-08
By year
The record year by year, from 2019 to now.
By city
Travelio operates in twelve Indonesian cities.
Terms you will meet in a Travelio deposit dispute
The Indonesian rental and consumer-protection terms you will meet.