Travelio App Store reviews from 2026

NOT RECOMMENDED!! Absolutely the most unprofessional, deceptive, and frustrating company I have ever dealt with. Their customer support is a masterclass in gaslighting and deliberate stalling. I requested the original, signed hard copies of my rental agreement and Power of Attorney. Instead of fulfilling a basic contractual obligation, they sent me photographs of the documents sitting inside a mailbox, as if that were a resolution. When I demanded the originals, they kept shifting their excuses: first, they needed a 'formal request'; then, they claimed it was impossible before check-in; then, they blamed 'building management' and scheduled pointless meetings. They deliberately conflate installation procedures with document handover to avoid doing their job. They will waste weeks of your time, send you in circles, and make you beg for what you are legally entitled to. They are quick to take your money but…

Room boy not responding Arranged to meet at 10. Waited for the room boy, no response for up to 40 minutes. The showing team on WhatsApp didn't reply either. Shit, they think people's time is worthless

If there were zero stars, zero stars it'd be. The unit is neglected, CS and technician communication is really bad. The bathroom exhaust fan was broken, CS said to replace it, the technician refused to replace it because they said it still turns on even though the exhaust has no power. Rented a 2-bedroom apartment, only given 1 access key, and no room keys either. From the start when an AC check was scheduled, whoever came just did cleaning, over and over AC cleaning, back and forth for 1.5 months before they finally agreed the freon was the problem. The unit has lots of cockroaches, CS scheduled a pest control treatment, the technician came and said “no equipment was prepared”. Then why come and waste people's time. And instead they told me to reschedule.

6 months of using the app For 6 months using this, everything in it is rotten, they give you bad rooms lacking this and that, you pay through the nose and what you get is rotten, the deposit money only comes back after 2 months, probably getting embezzled, waiting until whoever embezzled it has the cash before it gets returned, even just calculating is sluggish, garbage app

Fraud and deposit not returned After the checkout process I had returned the access key into the mailbox in line with the applicable instructions. But your side assumes I lost the key and my deposit has been withheld and to this day still hasn't been refunded. In the end I contacted the apartment management, and the mailbox has been unlocked and the key returned. The CS is unhelpful and always replies that they will update once they get further information. Until when? This already amounts to fraud and holding customer funds for too long. Other Travelio users, please be careful.

App is a hassle Such a hassle to use!

Travelio is disappointing At first Travelio felt practical and the price was good too, but as my rental went on (during the rental) the CS side was very disappointing. The CS is very slow, not quick to respond, and then the apartment wasn't properly cleaned, turns out the AC hadn't been cleaned at all. And the way they manage things is very unprofessional. So the maintenance is very disappointing. At the unit handover there was no TV. I reported it and it took 3 months to come. But even then I had to keep asking Travelio before Travelio dealt with it. As it happens the AC where we rented is central, turns out it had never been cleaned at all, 3 meters of dust. Travelio should do QC before handing over to customers.

Bad management Be careful, those of you who want to rent an apartment on TRAVELIO. My deposit was docked for electricity and water charges that weren't my usage. Turns out there are lots of bad reviews on Thread too. Better not to download it, guys 🥲

Trash service Trash service, before checkin mention will have a cleaning. After payment and checkin ALL OF THE APARTMENT IS NOT CLEAN AND CLEARLY WITHOUT CLEANING

Faulty unit, slow response, ended up looking for a hotel myself at 11 at night Very disappointed with Travelio's service. Rented a unit in West Jakarta, got a unit with a broken AC. After reporting it, the response was slow and they weren't proactive in offering a solution: I myself had to ask for a relocation, the process took a long time, and in the end I couldn't be relocated. The only solution offered was a refund of the cleaning fee, ~Rp145,000. If I had known from the start that this unit had problems, I wouldn't have booked. That means their unit maintenance isn't well controlled either. Their focus was only on the refund amount, without thinking about where my family and I would have to sleep. In the end I went out to look for a hotel myself at 23:00 at night. This is already the third time I've had a bad experience with Travelio. Not recommended.

False information False information and the instruction is too complicated, they just make u lost ur money

very bad service, not proactive, and not responsive the WhatsApp CS is very unhelpful. from the viewing process up to check-in they still responded fast, but check-out was self-service & with no guidance. during the one-year rental, lots of info kept changing (had to pay A, but it turned out to be B. the contract contents, the desc in the app, and the WhatsApp replies weren't consistent). after check-out, the deposit refund process was made difficult to the point of going past 2 months (had to pay the bills via the app first, then after that got contacted: by an accountant via WhatsApp, contacted via email, contacted by CS on WhatsApp too. when I chased it, they asked for this and that document but not all at once, so they had to be reminded constantly. they said they'd confirm with the team, confirm with the owner, but there was never any certainty and it just kept going round in circles). next time better to rent directly from the developer rather than via this app, very much not recommended👎

horrible customer service and deposit takes ages to refund. this is our second booking with travelio, first was in 2024 which we were met with excellent service and fast deposit refund (around 1-2 weeks), this time we stayed with them for two months in two different units. first unit was fine. however upon check out, we waited so long for the deposit to be refunded and till this day, they still haven’t refunded us. we have explained that we wanted to use the deposit to book another unit with them after our second unit lease ended but they refuse to expedite the deposit and instead told me to give them a 5 stars review in hopes of winning a voucher of 800K rupiah. what kind of service bribery is this? in the second unit we rented, the roomboy we were assigned with immediately told me to rate him 5 stars upon check in. the next day, we found many issues regarding the unit (floors cracked, wall paint chipping, etc) and we told the roomboy about…

the service is bad Check-in was 1 day late but the unit's AC was still broken, no compensation at all

Horrible Service It’s not worth your time to rent from here, trust me. Worst service ever, let me tell you why: 1. From the start it was already sketchy, too many regulations and waiting time just to survey the apartment. Super slow response in their contact (WA) which is mostly only replied by a bot (automated response). 2. Marketing SCAM. Don’t fall for the discounts in the beginning, after the first month the price goes up like crazy. 3. Markup is crazy, service is horrible and slow. This one wrapped it up for me because I lost my key card, already contacted the building and they said it would take only 3 days to make, but since I’m renting I have to make a new card through travelio. What was before told that the fee was only 150rb rupiah by the building, by travelio they marked it up until 500rb rupiah. You would expect that with that big of a markup, you’d get fast service right? Nope, took me…

Deposit thieves What the hell, I didn't cause any damage whatsoever and my deposit was docked Rp750,000, this app is a real thief, no explanation whatsoever, just arbitrarily docking people's deposits, I'll collect it in the afterlife

Room boy and check in/out procedure unprofessional At check-in, the procedure forced me to give a five-star review before they handed over the key. While staying, it turned out 1 of the ACs wouldn't turn on, and the power kept going out. When I messaged the room boy to let him know, no reply at all. Then when I was about to check out, I still got ghosted by the room boy. No wonder so many room rental listings have high ratings, it's because people are forced to give 5 stars, in reality the service is terrible. Will never rent using this app again

After-sales and reports The team is slow, reports are handled slowly, responses are slow and long-winded. That's all.

A bit disappointing The staff who work there speak nicely and politely, but the bedding wasn't checked properly, lots of it is damaged. And dirty: The bed, mattress, pillows, sofa, the bathroom glass was broken, the mattress was completely ruined and wasn't replaced until we left, we were forced to sleep there because we had already paid and couldn't get the money back either if we left early, wouldn't recommend it, honestly

Worst app Don't use this app, complaining is hard, they charge people arbitrarily, not to mention deposit money being withheld for months. Talking to CS is a hassle. Bad service. 🤮🤢

Garbage app Just a key error issue and the process is a hassle and drags on and on, waited up to 2 hours and no team came, the follow-up system is like government bureaucracy!!! I'm never gonna use it or recommend it to anyone else

Bad SOP, bad service A really bad SOP. Starting from an apt listing on trip.com, then to check in I was told to download the travelio app. The room boy took super long to respond. Had to contact customer service where at first it's all AI. Leaving the apt also takes this and that to get the deposit back. As for the apartment itself, the sink was clogged too, hot water was very limited. My username and email are different for each app, so it might not be traceable. But this review is true

Give back the deposit, hey Give the deposit back already!!! It's been more than a month

Deposit Withheld Those renting monthly, be careful, they like to complicate things or make excuses before returning the deposit. Better to just use another app

GOOd thank you for the service

Deposit Refund till doomsday they still won't give the deposit back, starting from the items in the apartment not matching the agreement, the parking access card being put off again and again, all the way to the deposit refund that never gets returned. “For those of you who want to rent an apartment unit/etc, avoid going through this app as much as possible”. and also mostly the 5 stars and positive comments come from the people and relatives of the room boys/travelio workers and even bots too, please sift through reviews wisely, because this app is really not worth your consideration, all it does is cause hassle.

Bad Experience - Monthly Rental I want to share my experience renting an apartment unit in Bandung through Travelio. Honestly it was very disappointing, because when I arrived at check-in, the unit was very dirty. There were so many dirty details in every room. What I can mention, first, the mattress. The mattress was very smelly, dirty, and they also provided a removable topper. I did not order linen, I understand that, but the mattress was so smelly. Second, the corners of the unit's furniture were very dirty. The floor I think was dirty too, and the bathroom was dirty as well. There were some parts that had indeed already been noted down for repair. I tried to check them one by one. They did say they had been noted. However, once I started living there, the moving-in process did take some time after I checked in. And as it happens I was working at the same time. I found some other damage which was eventually responded to…

MESSED-UP APP couldn't be opened right when it was crucial for opening the door, server down, waited a long time, stuck outside

very bad service very bad service, anything broken the customer service not responning and no one coming to fix

Complicated bureaucracy Wanted an early checkout, notified them 2 days before D-day, through the app it was a hassle, got sent round and round worse than a Bank. In the end I was told to do it VIA WhatsApp on D-day anyway. The response wasn't fast either. On D-day I wanted to check out via WhatsApp. Just the same as on the web. Better to rent directly from the owner

Not recommended, CS is such a hassle!!!! Very much not recommended. The CS is not communicative at all. Sorting out the power of attorney, I've asked many times and they keep sending the wrong ones. The communication is super bad. The billing for electricity, water and IPL was also unclear at the start. The CS answering within a matter of minutes can be different people, so you have to explain from 0 again. Their response is also very slow, then the CS changes again, explaining again from 0. It never gets done, drags on till you're worn out. EXTREMELY UNPROFESSIONAL. Better to just use another app, plus the deposit is really huge. I've also seen several people's reviews saying that if you want to claim the deposit, they'll make it difficult. Never again, seriously. If you can't be bothered to make an app, better not to make one at all, admin. Just delete the app, or at least fix that CS system first. Because looking at the 1-star reviews, most of them are complaints about the CS. And to this very second I'm still complaining about the CS, which means Travelio DOESN'T WANT TO LEARN and DOESN'T WANT TO IMPROVE ITSELF.…

bad service please, the service from travelio billing is really bad, I just need a confirmation but there's no clarity at all, ever since I started using travelio's services there's always some problem or other

Not trustworthy I rented here and everything was broken, the room boy didn't check the unit with me either. When I complained the reply took forever, isn't it checked first before being rented out to other people?? Things broken by the previous tenant and I'm the one told to pay compensation, absolutely disgusting!!!!

really not recommended really not recommended and a real hassle..getting the deposit money back requires a statement letter

DON'T BOTHER USING IT BAD, A HASSLE, LONG-WINDED AND UNRESPONSIVE, UNCLEAR ADDRESS, INCOMPLETE INFO, DON'T BOTHER USING IT, JUST SHUT IT DOWN, SHUT IT DOWN, BYE

Bad service Bad quality

Travelio, the worst app The worst app in the world, you can't check in on weekends but they still cut it from your stay so we pay but can't stay the night, expensive, bad, not worth it, rude CS, the deposit is hard to get paid out, bottom line not recommended

Pinewood residence Really crappy room. No AC. The only thing there is a fan, and it's dead too. It wasn't stated that there's no AC. Unit at pinewood jatinangor #1919.

UNCLEAR ELECTRICITY BILL THE CS IS SO TERRIBLE!!! I rented monthly, only 3 months, and I've sent over and over the proof of payment for the electricity and water that I'd already paid to the building management, I was even told at one point to pay a bill of 900-something when from the apartment's management body it was only 600, where does that come from, bro???? And now I want my deposit money back but instead they're still billing the water and electricity for May to June, when I already paid that, I've chatted with CS many times but they just don't get it!!! What you should be billing is the period June to July, the date I checked out!!!! I have proof of payment for everything but IT'S POINTLESS, THEY DON'T READ PROPERLY!!!!! REGRET USING THIS APP

Customer extortionists If it's just a little damage, don't go billing the customer straight away, as if the unit was that great anyway. You think customers have nothing better to do than break stuff on purpose? A lot of the stuff in your unit is old, so if it breaks, figure it's wear and tear, boss, don't bill the customer for every little thing. 😹 a total mess.

SCAMMER!!! They'll try to squeeze more money out of you by charging you twice. Chat agents dumb af.

Deposit not returned Be careful with travelio. The deposit was promised back 7-10 working days after checkout. It's now been almost 2 months but there's no clarity and I'm just told to wait. Go ahead and read the other reviews, there are already lots of victims of the same thing.

No deposit refund!! No deposit refund, and the process is extremely convoluted. I've followed every instruction given, including sending the statement letter they asked for. At first customer service said the non-tenant bank account was being processed for activation, but then they asked the guest to contact them again instead, with no clear explanation. I'm the one who made the booking and handled the whole process from the start, yet I still got ping-ponged around with template answers. Very disappointing, the process is inconsistent and wastes customers' time. Not recommended

Worst Customer Service Customer Service is only responsive and solution-oriented at the start, always saying you have to book first. After that, good grief, not cooperative or solution-oriented at all. Worlds apart from jendela360's service. Terrible, better not to rent here.

Bad service Worst experience ever, they don’t care about customers, try to find other apps to safe your money and time

NOT RECOMENDED!! POOR SERVICE MANAGEMENT!!, customer service slow to respond, gives no solutions, no help. DEPOSIT still not returned

Deposit not given back No news about the deposit, and it's long past the agreed return date.

DEPOSIT NOT RETURNED ON THE GROUNDS OF A FINE I SWEAR BY ALLAH I CURSE YOU ALL TO GO BANKRUPT!!! HOW DARE YOU JUST CUT MY DEPOSIT WITHOUT IT BEING CLEARLY STATED IN THE CONTRACT. YOU'RE GOING TO SAY POINTS 4,6,7,8???? NOWHERE IS IT EXPLICITLY WRITTEN EITHER THAT THE DEPOSIT GETS CUT FOR FINES. AND I EVEN CHECKED IN ON THE 17TH ON PURPOSE TO MATCH MY INCOME THAT COMES IN ON THE 15TH EVERY MONTH, WHAT FOR?? TO AVOID FINES!! WHY DID YOU SUDDENLY MOVE IT UP TO 5 DAYS BEFORE SO THAT I GOT FINED. THIS TRAVELIO COMPANY REALLY IS OPPRESSIVE. THEIR CUSTOMER SERVICE ISN'T COMMUNICATIVE EITHER, COULDN'T HANDLE COMPLAINTS WHILE I WAS STILL LIVING IN THE UNIT. I CURSE YOU TO GO BANKRUPT, ROTTEN TRAVELIO

Booking website Watch out, THE CUSTOMER SERVICE IS REALLY BAD! It was clearly their mistake, the website had an error. Customer service deliberately put the phone number into “leave a message”. Just because it's only been one complaint, they really don't want to be branded as being in the wrong. Instead they rigged the solution so I got hit with extra charges.

broken facilities art deco apartments

Bad The system is bad, there's no notice about extending, they just go ahead and open it up to other guests, so when I wanted to extend I couldn't, when people rent monthly you should think about it, they're bound to have a lot of stuff, fix your system, one balcony key missing and I got fined Rp1,000,000 ughhhhh

1-Star Review I rented a unit through Travelio for several months, and my experience was very disappointing. The biggest issue was the lack of transparency. At no point before or during booking was I clearly informed that the water and electricity bills would be borne by the tenant. This only came up later, which felt misleading. Important charges like these should be communicated upfront so customers can make an informed decision. On top of that, the customer service was unhelpful and inconsistent in their explanations. I also found the room staff to be dishonest, which further reduced my confidence in the company. I expected a professional and transparent rental experience, but unfortunately that was not what I received. I hope Travelio improves its transparency regarding all costs and provides better customer service in the future.

BAD SERVICE I SWEAR THIS IS THE FIRST AND LAST TIME I USE TRAVELIO. RENTED AN APARTMENT, NO ELECTRICITY, IT ALMOST CUT OUT IN THE MIDDLE OF THE NIGHT, IN THE END I TOPPED IT UP MYSELF WITH AN EMERGENCY TOKEN BOUGHT AT RECEPTION. WIFI NOT WORKING, THE NEXT DAY TRAVELIO TOPPED IT UP AGAIN, BUT AFTER JUST 1 DAY IT'S ALREADY ABOUT TO RUN OUT, TONIGHT AT 22.00, ONLY 9 KWH OF ELECTRICITY LEFT. CRAZY, SERIOUSLY CRAZY. I SWEAR THIS IS THE WORST SERVICE. LOCATION: WEST VISTA APARTMENT

Hope it gets improved! An app that's actually helpful but, the staff's SOP standards, besides them slacking off, it's also unclear what they actually do! - Several times I've rented apartment units through the app and the unit is always not cleaned first. There's always something broken, bad maintenance! - The room boy slacks off, when checking in there's never any preparation of the unit being rented before the guest checks in! But always demanding, asking for a good review. - Payment and refunds rails that aren't user friendly - Customer service is templated, uses a bot, and isn't the least bit helpful

Deposit Just getting the deposit back is such a hassle, the system is not simple at all, still a complicated, tangled, unclear mess, people get told to wait, to be patient, it never gets done, it just goes on repeat, then people get told to do this, do that, fix your system, make it more professional so it doesn't make life hard for people, the money is our own money, and just returning a deposit is an unbelievable hassle

bad service don't you ever download this app, the service is so bad I swearrr, takes forever to respond, and the place is dirty too

SCAMMERS a scam hahaha, deposit cut, they said it was for a stain on the mattress, when it clearly already had the stain from the start.. they just cut it, and once I followed up, no word for a month. The unit was a dud at the apartment “Stunning and Comfortable 2BR at The Nest Puri Apartement”, room smelly, damp, bathroom full of mold!!! Admin slow to respond, quick when it comes to money, owner is sketchy.. You lot are perfect partners for each other

disappointed when I wanted to rent a unit, customer service was super quick. the moment there's a problem, they're all slow to respond.

Never want to use travelio again Customer service is slow, we were about to stay and the place hadn't been cleaned. Electricity and water were off, and on top of that it only got dealt with at check-in, we were told to wait until night before we could get in. Kinda messed up, for real.

CUSTOMER SERVICE NOT RESPONSIVE ENOUGH WHEN THERE ARE PROBLEMS IN THE UNIT bad

DONT TRY, Customer care is horrible You will regret booking an apartment from Travelio. For every small things you need to message and they will never give you correct reply.

Bogor Icon apartment, Bogor BAD EXPERIENCE !!! UNIT ATTENDANT SLOW TO RESPOND, TOTALLY NOT OK I SWEARRR !!!!

lousy customer service their customer service is pathetic, super slow to respond, not helpful at all

Worse experience ever During my 30-day stay, I experienced continuous issues with the apartment and the service provided by Travelio. The main issue was the internet. There was no working internet throughout the entire rental period of 30 days. I paid for the internet service, but I was not able to use it at all. This caused serious inconvenience, especially because I needed the internet for work and had to spend most of my time outside the apartment. In addition, the apartment was not clean when I moved in. The kitchen was dirty, there were insects, dust, stains, and dirt inside the cabinets. The overall condition of the apartment was poor and did not match the photos shown in the listing. There were also several broken or damaged items in the apartment, including a cracked window glass, a broken curtain hook, a damaged curtain rail, a curtain placed on top of the shoe rack, and a wardrobe drawer that could…

Deposit Fast response when you want to check in, but really slow to respond when asked for an update on the Rp4,500,000 deposit, and that's not a small amount of money, checked out a long time ago but the deposit is still being held, and the worst part is when asked for an update they're so slow to respond. Once using travelio was enough, never again, terrible

If there were 0 stars I'd give 0 Are you out of your minds, offering a check-in time option of 14.30 but the team can't come on time, and the reason is that someone else is checking in somewhere else at the same time?? Like whattt, the management is so broken, anywhere you go the service provider is supposed to arrive early, here I was told to wait until 4, the system is so rotten, the customer gets told to wait for hours like a homeless person at the apartment's goods loading area, there should be a team in every division, come on. So unprofessional, not on time, never using travelio again, and on top of that their WhatsApp customer service is slow to respond and then reported me to WhatsApp as spam lol insane

Disappointed Really bad service , I’ve waited 1 hour for showing unit apartment, the staff who in charge didn’t show up. Travelio team didn’t do anything about it. I really disappointed and dont want to use their platform neither service any more

Poor response At check-in, when it was checked, the Apartment needed lots of repairs. They only responded at first, lately there's no response at all. Please fix this

Bad Service You Can’t complain about property. They use robot and if you want call CS this app unconected. My deposit can’t back because this app can’t handle

Slow-to-respond service and no certainty I booked an apartment through travelio on a yearly basis, but the unit was dirty, the AC wasn't cold and now it doesn't even work after 1 day of check-in, the bathroom exhaust fan is dead, 4 bedroom night lamps are dead, I've already filed a complaint and there's no clarity, the power of attorney from the owner doesn't match, for 2 days I haven't been able to sort out a parking permit because the data doesn't match and there are signs the signature on the power of attorney was forged, the room boy confirmed an engineering team would come, but there's been no news, I tried reaching them by phone call, just a robot, and I tried submitting through WhatsApp, same thing, several numbers I contacted, also the same, no concrete answer, no certainty, the service is severely lacking. Please provide a solution …

Forced reviews Every time I rent a unit by the day, I'm forced by the room boy to give a 5-star review first, even before entering the room and being given the key. They say it's SOP. This violates consumer protection rights, you know. It's troubling.

Really disappointed The unit has lots of termites but it's still rented out, so it's not comfortable living in it .. termites in the wardrobe and in the walls ..what gets rented out should be comfortable and clean

Bad Service I rented an unfurnished apartment for a year on this app, before the payment process they responded very fast and had already confirmed that the owner was willing to increase the power capacity, so in the end I agreed to pay. I'd only been in for a day when I started the process of increasing the power, and oh, it turned out the paperwork was incomplete. So I started communicating with their customer service, and they responded very slowly. When they did answer, they said the owner isn't willing to increase the power. Huh, but I was only willing to move in the first place because the power could be increased. Honestly really disappointed.

Bad service Wow travelio is such a mess, a Rp5,000,000 deposit and how is only Rp200,000 coming back, citing damage caused by the tenant when it was already damaged to begin with, even though when I moved in the unit was run-down and I renovated it with my own money, like the wall paint that was already peeling, cracked walls, glass covered in random stickers, my renovation wasn't cheap okay, but their service is such bad service, when asked for the before and after proof their answers just went round in circles I swear

The system is so bad The management is so bad oh my goddddddddd

The Customer Service is REALLY SLOW! I cannot buy Electricity Token due to the apartment owner had delayed monthly payment!, I had blackout and the Travelio CS is not responding!

Very slow Really, really unhelpful

The worst app, makes things difficult The worst app, makes things difficult

bad so convoluted

Amy Very disappointing experience. The service was poor from start to finish. They were very quick to ask for the security deposit and expected payment immediately, but when it came time to return the deposit, the process became unnecessarily difficult and slow. Communication was frustrating, and getting clear updates required repeated follow-ups. As a foreigner renting an apartment in Jakarta, I expected a more professional and transparent service. Instead, it felt like every step was made more complicated than necessary. I would not recommend this service to others looking for a smooth and hassle-free rental experience. Please be cautious and make sure you clearly understand their deposit return policies before renting.

Rubbish Honestly - this is a total joke. I booked through booking.com, then this rubbish management company got in contact, they had to change the booking as the original apartment was double booked…….seemed so dodgy so I contacted booking.com who refunded me. I then made a new booking and it turned out again to be managed by this rubbish company, and again there was a problem with the property and they have to offer me an alternative (red flags again). Then they make you download an app which is in Indonesian and makes zero sense. They now want me to upload my ID and pay a deposit through and app that isn’t even in English….. Beware

No need to rent through a third party A waste of time, a waste of energy, and zero responsibility whatsoever from Travelio's side. Never trust the unit photos, those photos are usually years old and the actual condition is often dirty and doesn't match. Travelio's maintenance of the units is also slapdash, if the furniture is broken don't expect it to be repaired, I reached out again and again until a whole year just went by with no repairs. The cleaning is also done with nothing but a broom, while wearing shoes, not just 1-2 times, their SOP is just not right :) And if there's a problem, don't expect Travelio to take responsibility, I've already lost millions, and management only gave me a Rp100,000 coupon, a solution that's truly beyond reason. If you're really forced to rent through Travelio, also don't forget to photograph all proof of the payments you make yourself, because otherwise Travelio will carelessly make invoices that double charge you. Overall I've learned my lesson, and I really don't recommend this to…

Not recommended Waited more than 2 hours for a scheduled unit viewing, but the staff member didn't show up and there was minimal communication. Very unprofessional and no respect for customers' time. I arrived on time as scheduled, but was instead left waiting with no certainty. A very disappointing experience that makes me hesitant to use Travelio again.

SCAMMER APP, BAD SERVICE BOYCOTT TRAVELIO! Tenants' deposits are held for months with no clarity. Every time you ask, the answer is just “please wait for an update” again, again, and again. What update? Until when? Customers' money is being held but there's no certainty at all. Even worse, at checkout the room boy changed the subject instead and pushed hard for a 5-star review. The problem isn't resolved, the deposit hasn't been returned, but they're already busy asking for a good rating. Very unprofessional and it feels manipulative. After checking social media, it turns out lots of people have experienced the same thing. If you really can't handle deposit refunds properly, stop making customers angry and disappointed. A good rating means nothing if customers' rights aren't even honored. Absolutely not recommended! JUST SHUT THE BUSINESS DOWN IF YOU CAN'T BE BOTHERED TO SERVE TENANTS!!

Unit problem I reported the unit problem almost a week ago, and on the day itself the repair time got pushed back instead. Ugh

Unprofessional The check-in schedule didn't match, the room boy didn't respond to messages, customer service didn't respond either

Disappointing Couldn't reschedule the day before, even though I hadn't checked in yet and the unit hadn't been used yet👎🏻

THIEVING APP DON'T ANY OF YOU DOWNLOAD THIS APP IF YOU DON'T WANT TO GET ROBBED OR BE TOLD TO REPLACE STUFF LEFT AND RIGHT BECAUSE SURE, THE APARTMENT UNIT IS DAMAGED, BUT ALL THE APARTMENTS THEY GIVE YOU ARE ALREADY LOUSY!

Response Slow response, I complained about the unit and reminded them over and over, the answer stays the same, it's just being checked and coordinated, it's not being processed. It makes me, as a customer/tenant of the unit, very uncomfortable and poorly served

Very bad service Slow respond , too many asking question without action. Agent cannot think properly

Deposit not returned in full, that makes it a scam Previously I rented an apartment unit, but the whole time I rented I never used gas and in the earlier bills I was never charged for gas, then lately I was suddenly charged for gas, the first time I already felt unhappy because I got charged 1 time, then suddenly at the end when the deposit was about to be returned I got charged again a 2nd time and it was deducted straight from the deposit without my consent, who wouldn't be annoyed, when we really never used gas, why should I be forced to pay this, it's basically squeezing money out of people, and really forcing me, telling me I have to pay like that🤦🏼‍♀️, I'm already unhappy about being squeezed for money like this 2 times, I regret getting service at travellio, it's very bad👎🏻👎🏻👎🏻

TROUBLESOME APP Travelio offers daily units that are available on agoda. Booked and confirmed. But suddenly customer service said the unit wasn't available and offered to switch units. The check-in process is slow and complicated, you have to download this app on top of that. Waited for the room boy, who just never came. And we were told the deposit would be returned in 1-5 working days. A suggestion, if you can't manage daily rentals, you'd better not bother, okay. TROUBLESOME!

Admin slow to respond THE ADMIN IS SLOW TO RESPONDDD

Can't even return a deposit properly Totally incompetent at even handling a deposit refund, they promised 5 working days and here we are in the second week and it still hasn't been returned

Super duper no recommendation 1. Miscommunication within their internal team, so they chat the client over and over and the client has to answer a thousand more times on the same topic. 2. The client is always told to wait a very long time 3. Very slow response and even when they do respond it rarely makes sense. 4. Just deflecting or false promises that don't match up 5. Their team also, after the client had already checked out, messaged in the dead of night and didn't know the unit's situation either. Does this deserve 5 stars?!

Trash Dumbass trash app, unprofessional, can't cancel, CAN'T CHECK IN EITHER, MORONIC

👋🏻 refund process is a hassle. the unit's ok though

BEWARE, LOTS OF BOOBY-TRAP FEES costs that should be charged to the owner get charged to the tenant instead, leftover electricity, leftover gas, can't be refunded, early checkout can't be refunded, but lots of costs get charged to the tenant, even though they could be charged to the owner. tenants should only be charged for what they actually use during the rental, costs that show up every month (whether used or not) should be charged to the owner. BE CAREFUL, you have to be more thorough and DETAILED.

an app that always disappoints the price keeps getting raised, because we haven't moved out we get taken advantage of more and more, electricity n water prices are strangling us, not like when using travelio, and every time we make an appointment for unit repairs we always get lied to again and again, it's been 5 months, because I'm busy with moving I still haven't moved out because I'm busy, and that whole time the curtains have had holes, all three of them, promised to be replaced from when we first moved in until now, it's just empty talk,

Bad service Poor handling, slow response

DON'T RENT HERE AC broken for a month, the technician asked for money, the room boy washed his hands of it. Total bust!

They illegally hold your deposit money far longer than what is stated in the contract Transaction Date : Friday, 03-04-2026 Installment status/ detail : NO, monthly/ Installment (0) Check In : Saturday, 04-04-2026 Check Out : Monday, 04-05-2026 Stay Duration : monthly We apologize, the bill is estimated to be issued on the 20th, but usually the refund estimate is days after the bill has been issued, and our billing team needs an estimated 7-10 more working days for the pro-rata calculation for the time you stayed in the unit. Later, once the bill has been issued, it will be sent to your email.

Very poor service Very poor service and always making excuses, causing me losses, I'm renting for 3 months, yet I had to pay for parking for almost 1 month at the normal parking rate, couldn't get a parking membership because the authorization letter for arranging the parking membership takes 7-14 working days, I also wasn't given permission to bring my things in, for various reasons.

THIS APP SCAMMED PEOPLE harusnya bintangnya MINUSSS kalau ada. unit yang disewakan tidak sesuai dengan gambar, tidak diberikan kompensasi dan refund sama sekali, tidak mematuhi UU perlindungan konsumen, kalau kalian mau kamar ter catfish dan jamuran silahkan booking disini. solusi tidak membantu dan tidak ada win win solution bagi konsumen There should be a negative star rating if possible. The unit I rented was completely different from the photos advertised. No compensation or refund was provided whatsoever. The company failed to comply with consumer protection laws and showed no willingness to take responsibility for the misleading listing. If you want to book a room that looks nothing like the pictures and has mold issues, then go ahead and book here. Their customer service was unhelpful, and they offered no fair or reasonable solution for the customer.…

y bad app, sluggish, slow, ugh, it's just bad

Deposit Fee Not Yet Refunded it's been over 60 days, and no refund of the deposit I already paid. what a loss. damn platform, lol. even though I'd already stayed a month at Loftvilles City. sigh. when it's about money like this it's always a hassle.

BREACH OF CONTRACT THE UNIT'S AC WASN'T WORKING AND SHOULD HAVE BEEN REPLACED, BUT INSTEAD IT WAS ONLY SERVICED, AFTER THAT I COMPLAINED AND EXTENDED, THEN COMPLAINED BECAUSE THE AC WASN'T COLD, BUT I WAS TOLD I HAD TO FIX IT MYSELF. GARBAGE OPPRESSIVE COMPANY THAT ONLY WANTS ITS PROFITS!!!

NOT UP TO STANDARD!!!!! DISAPPOINTING!!! Paid a lot and got a unit with a leaking AC and a sink that leaks when you use it! Chatted with the admin in the app and on WhatsApp, but no solution! Already given a leaky unit, a leaky sink. And to get it fixed, seriously, they tell me to pay again, when I haven't even stayed in this unit for 2 days! Pathetic! Terrible! Not recommended

Travelio Bad Service Just recently used this app to rent an apartment for 1 month, turns out the unit we got was dirty, smelly and had a whole lot of cockroaches, you can tell the apartment isn't maintained, it was only cleaned when we moved in, and they were slow to respond too, so annoying, their team is unprofessional, so friends who want to use this app, check and recheck first rather than end up disappointed, for us it's the first and last time, never using this again, Travelio bad service and bad company

Slow and Inefficient Service As a tenant, I feel really burdened by Travelio's system. For the apartment rental matters, nothing was taken care of in advance regarding Parking, the permit letter for internet installation, and sending the invoices for the IPL service charge, Electricity, and water bills. I've been complaining for months but there's no answer. Really don't recommend renting here.

Booked on traveloka, so how come I got redirected to travelio. SO COMPLICATEDDDDD! to check in you're told to set it first, I mean, when you're on holiday or busy with things you can't be sure what time you'll check in, they keep ordering you around, forcing you to set what time. and on top of that the room boy keeps messaging you. the price is just as expensive as a hotel too. really hate travelio. such a pain

DO NOT USE THEM They didn’t refund me. They claimed interest and huge penalty on the electric bill that comes after the departure. 2% per day and huge penalty. How could I know? They charge you for all repairs and all breaks and after 24 hours. So the fridge after 1 day. You broke it. The windows were not fully closed and after 6 months which was my stay, NEVER repaired. Their tech come and forget a screw so they will back in an hour and never show up and you have to make a new appointment that could take 2 weeks sometimes more. DO NOT rent from them.

Deposit Return Problem difficult and slow in returning deposits, even though the same application and the same account has been used from start to finish the transaction.

Room boy not active Waiting with no news, for runners it's not recommended to use this service, especially if you have a marathon coming up and need rest, preparation, etc. because of the uncertain communication from travelio

Complicated app Convoluted, slow process, what a joke, not recommended

Apartment sudirman hill High price.,, but bad service,.. lots of broken facilities, before the handover they had already promised to clean them and repair them at the same time, in reality it's really bad.,, a studio class at Rp9,000,000/ month is expensive but this is what your service is like.,, asking for 5 stars at the start, so disappointed .. and on top of that it was 3 months straight away

Poor Service Don't rent yearly at travelio. at a higher price, bad service, the rented unit leaks and there's no response at all from travelio. the rented unit's facilities are broken and there are no repairs.

CS has problems The WiFi in the unit has been down since 5:00, I've tried restarting it many times, it's still not working, and I WhatsApped CS at 10:00 and the response was slow. I WhatsApped to ask them to confirm whether the WiFi fee had been paid or not, because the router is running normally (FYI I stay monthly and keep extending, it's been a year). Up to the time I'm typing this review, 13:25, there's been no handling and the WiFi still isn't working and it's holding up my work. FYI Travelio's costs keep getting upgraded but the service gets downgraded.

SCAM Yearly rental I just finished a yearly apartment rental at Gateway Pesanggrahan, how can an old, still-analog 32-inch TV that broke during the rental get charged Rp3.5 million, a stained bed Rp650,000, curtains that were broken from the start charged Rp250,000, this is indirectly deliberate so that my Rp3 million deposit doesn't get returned, be careful, don't rent here, you'll get cheated like me!

Cockroaches museum I saw dozens of cockroaches in two days after entering this house. They said they would quarantine me after two days, so I spent two days at another hotel with my own money and came back to quarantine. However, after only 3-4 hours of quarantine, cockroaches began to come out again. My home, which should be most comfortable, has become the most uncomfortable place. I can't even use the bathroom. But here, they say they'll just spray the medicine one more time, but they're not doing anything else. Now my life in Indonesia is too hard. I've lived in Indonesia before, but I've never seen so many cockroaches. How much care and cleaning have these people done?

BAD I'm a Travelio customer who has used this service many times, but recently I finally experienced what other reviews describe, the deposit not being returned. I was accused of damaging an item in the unit even though the item had already been broken since check-in, the room boy had confirmed at check-in that the TV wouldn't turn on, and it had been tried at check-in and the TV wouldn't turn on, so how could I possibly have broken it? It couldn't even be used from the very first time I occupied the apartment. I explained and gave evidence at great length and wasn't listened to. My deposit was still taken even though the amount is quite a lot in the current economic conditions. Even though I've used this service many times, I still wasn't listened to. Even customers aren't listened to. I immediately deleted the app and don't want anything to do with this app. May GOD repay the bad and harmful things this app does to…

Unexplained Postcharge, Deduction Proof Uses a Photo of Another Unit While staying in this unit it was actually fine. At first I was a bit scared to book here because almost all the reviews are bad, but during the 2 months I stayed, the unit had no problems at all. It turns out the main problem really is with Travelio and its management. From a Rp3 million deposit, only Rp1.6 million came back. The electricity and water deductions are still okay because there's a usage breakdown. But there was an additional deduction of Rp400,000 without any explanation at all. I contacted CS and asked for the details and proof of the deduction. They said there was damage, a hole in the wall. The problem is, during my stay in that unit, I never hammered in a nail or did anything that caused damage. When I asked for proof, they sent a photo of a wall with a hole that clearly isn't the unit I stayed in. The unit in the photo is completely different. I've reported it and filed a complaint since 30 April 2026. From…

All Bad Response Travelio's admin is very, very slow to respond, I call and nobody picks up, my apartment's electricity hasn't been paid by the app for 3 months now. Their CS hospitality is so not okay

le green suite supomo The CS service was good at first, but once the payment was done and there were complaints, several things weren't resolved

Bad service Their CS is kinda dumb, not fast to respond.

. The parking information is unclear, I only rented for a month and it turned out the building only gives parking membership for rentals of at least 3 months. They didn't communicate the information clearly. Instead they told me to extend the rental to 3 months. Renting for a month but having to pay daily parking of Rp170,000 per day.

Predatory and worst service Don’t expect your deposit to be fully returned by Travelio, as they will almost always find a way to take a huge portion of it, and the terrible service is the cherry on top.

Never use it!! Scam app! Swallows tenants' deposits!! Before renting they promised the deposit would be returned 7 days after check-out, but in reality it's been more than a month and they still haven't given it back, every time I ask they just say it's still being confirmed, maybe their team lives on the moon?! Better find another property agent or another platform.. this is a scam! Searched on social media and it turns out lots of people had the same experience! Deposit swallowed!

The rented apartment smells and is moldy I got an apartment that smells and is moldy too, black mold. And on top of that I brought my kid. I'm scared the kid will get sick, especially coughing because of the mold. I rented because my house is being renovated, I was trying to avoid the paint smell. Instead I got an apartment that smells even worse, with mold as a bonus. Asked to change units, not possible, they said only repairs are possible. There's no way anyone repairs a ceiling in just 2 hours. I'm staying here a month, not a day or two. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

apartment in Bandung Internet keeps cutting out, the tap water is murky, the room has cockroaches, the furniture is old so some of it isn't fit for use. The room boy sometimes reschedules the cleaning whenever he feels like it. The cleaning arrival times aren't on time.

HONEST REVIEW 100% valid SCAM APP don't download this app guys. I rarely write reviews but this is seriously insane. I just paid for an apartment to live in for a few months. Then starting with the place being dusty, dead lights, a broken door, and a dead exhaust fan. I only reported the one thing I could see with my own eyes, which was the door, I didn't know everything was broken. And the kicker is I have to pay or fix it because I didn't report it within 2x24 hours, they said, that much stuff broken in an apartment I hadn't even moved into yet. The admin's handling is sluggish, their room boy staff are incompetent. The apartment is broken. My question is, does Travelio not check again before renting it out to people??? Even though I booked way in advance for a comfortable place. I really regret it,,, If possible give that money back. Please just give it back, stop SCAMMING people like that.

apartment NOT WORTH IT!!! THE AC IS HOT, wasn't even checked first!!!!!! not what we paid for!!!!!!

bad service All over the place, the staff were late and no apology at all

Deposit Deducted by an amount that makes no sense, there was damage to the sofa cover (only), functionally it can still be sat on, yet Rp1.5 million had to be deducted to buy a new sofa, a one-seater sofa, mind you, not a long sofa, if it still works normally then only the cover should be repaired, asked CS for proof of the sofa purchase, such a hassle, they just don't get what I mean

3 bad experiences, and I WILL NOT use Travelio again I've had a LATE CHECK-IN three times, for a very long time (up to 1 hour), in different units, with all kinds of reasons: the distance from the office to the apartment unit, room boy availability, and so on. I can say this is VERY UNPROFESSIONAL. There's no active number you can reach by call, chats on WhatsApp and the app TAKE A VERY LONG TIME TO GET A RESPONSE, the customer is left stressing out alone, waiting with no updates. In my unit this time the power was out FROM DAWN and there was no help at all from the Travelio team, until 8 o'clock when it could come back on with the token I bought. I don't care if this is a rating for the app, I'm giving a BAD review based on my experience, which has always been bad, using this Travelio service. Please fix this going forward, don't wrong your customers or you won't succeed.

Rotten unit still being rented out Rented an apartment unit marketed on this platform. Absolutely terrible. Not even 24 hours into the rental, the bathroom drain clogged until the bathroom flooded. Not just standing water, mind you. Flooded. Every time I wanted to go to the toilet, my feet got soaking wet. Had to roll up my trousers first so they wouldn't get wet. Not long after, after showering late at night around 10, right when I was at my sleepiest and in shock experiencing a flooded bathroom, then it was the AC's turn to start leaking. It all started at 10 pm when I got back and showered after working all day. Even though I checked in at 3 pm the same day. Seriously not even 24 hours since I got into the unit. And I had only just started using the AC. Because after checking in, I went straight back out since I had things to take care of. So the AC had only been on for about an hour or so. Leaked right away. The unit's walls are already rotten. Moldy and the paint peeling within a matter of hours. At 3 at check-in it wasn't peeling yet. By 10 pm it had already started peeling. Wow. My poor lungs. Unbelievable. The walls are wet and damp. So very different from the photos that…

Can't change data 1. The app says to contact customer service. But customer service can't do anything, even though the issue only needs a data update because the old data (email and phone number) is no longer active because it was lost. As a result I can't log into the app and make bookings. Meanwhile customer service states that data that's already been entered can't be changed. Instead they suggested making a new account, when a new account, mind you, needs the data (ID number) too. 2. Customer service isn't fast to respond. Takes ages to reply. And doesn't solve anything. Long-winded. Hope customers' complaints get heard!!!

Upset The location in the app doesn't match reality. When asked to relocate, the reason is always that it can't be done because there's no problem with the unit, even though the difference in distance between the actual location and the app is more than 2 km. Guests' needs aren't given any attention.

Deposit deduction I was framed, because I had to pay a fine for the fridge's freezer lid being broken, when I first checked in it was already like that, plus the freezer lid wasn't even there, I couldn't find it

Not recomended Honestly there have already been so many incidents that make my blood boil, you know. Starting from dodgy facilities that keep breaking, chats that take forever to get a reply, and even once they reply the repairs are really slow. I just checked out on the 26th, not even 24 HOURS ago. THE UNIT ATTENDANT IS VERY UNPROFESSIONALLL!!!!!! The problem wasn't resolved yet and he already ran off, at check-in not late until the afternoon, now I'm being accused of taking the apartment access card, I've been a resident through Travelio for more than a year, there's no way I wouldn't return the access card. My partner is a witness that there was only 1 access card (FYI when the room boy asked me about the access card, I only half-remembered that there was just 1) he handed over a photo, who knows when that photo was taken, and when I wasn't there, the room boy also once played around with my phone to GIVE A RATING TO HIMSELF USING MY PHONE WITH A HIGH RATINGG, I saw it myself, honestly there have been so many problems with rogue Travelio staff, if you ask me just use another app. Be careful, you guys, very very very weirddd. Travelio, check…

bad experience The service is lacking, a hassle, disorganized, not informative

CRAPPY APP I booked for 1 month, only 2 weeks in and it had already been booked by someone else & I couldn't extend. There's no protection at all for tenants. So I end up moving from unit to unit. Not to mention having to pay another Rp3 million deposit, and that deposit gets returned within 60 days. Don't even know yet if it'll come back or not. Booked again, everything's sluggish, on chat they take forever to reply, on the phone the CS just hems and haws, no solution given. Even just wanting to cancel, they can't help, the chat replies are like a robot, weird that an app like this can survive. JUST DON'T USE TRAVELIO if you want monthly or yearly.

bad service, deposit also not returned Watch out, nobody rent through this app, the deposit doesn't get returned. They'll definitely go hunting for faults with you, so the deposit won't be returned. Once again, nobody use this app. Thank you. But when it's the unit that has a problem, you ask for a different unit and they won't give you one. What a useless company, can't manage anything

Bad experience Not just once, but several times I've used Travelio and the result is the same: BAD EXPERIENCE! Starting from the complicated system, the slow service, all the staff passing the buck. I seriously recommend, if you can choose another platform, just choose another platform. The problem is we never know whether the apartment unit is livable or not. If it is livable: complicated system, complicateddd rules, REALLY late response. Now the big problem is when there's an issue in the unit, which is usually: broken AC, leaking kitchen hose, lights not working. Thaaat repair process takes forever and all the staff pass the buck. Lose time, lose money! Travelio also DOESN'T WANT TO TAKE RESPONSIBILITY and it gets charged to the tenant. They won't even give at least some compensation, and won't refund either. They cause a great deal of loss but refuse to take any loss at all!

Bad experience Not just once, but several times I've used Travelio and the result is the same: BAD EXPERIENCE! Starting from the complicated system, the slow service, all the staff passing the buck. I seriously recommend, if you can choose another platform, just choose another platform. The problem is we never know whether the apartment unit is livable or not. If it is livable: complicated system, REALLY late response. Now the big problem is when there's an issue in the unit, which is usually: broken AC, leaking kitchen hose, lights not working. Thaaat repair process takes forever and all the staff pass the buck. Lose time, lose money! Travelio also DOESN'T WANT TO TAKE RESPONSIBILITY and it gets charged to the tenant. They won't even give at least some compensation, and won't refund either. They cause you so much loss but refuse to take any loss at all!

Scammer Be alert guys this app is basically a scam. Hati hati guys app ini penipuan. You can try to search "Travelio review" on tiktok and you'll find a lot of people complaining. Kalian bisa cari "review Travelio" di TikTok and kalian akan dapetin banyak orang complain. It's worst than IDR100K hotels Lebih buruk dari hotel hotel 100 ribuan

CS slow to respond Already paid.. The AC isn't working, it's super hot like a sauna in the room.. 4 nights, you know, is it going to stay like this? Please respond, Travelio.. don't just be happy to take the money.. and they've already asked for a deposit on top of that

Y The accommodation prices are expensive, there's nothing special about this app

Mr Bad service

Scam app Dodgy app, they're all con artists

Good Complicated, not quick, a pain

BAD SERVICE Unprofessional, problems again and again booking on Travelio, damaged room not repaired, power outage not followed up, and now told to wait 3 hours to check in to a hotel! NEVER AGAIN!

bad bad customer service, complained but no response👎

Never again They ask for such a huge deposit but the refund process takes 14 working days, holysht

Be careful I'm very disappointed with the service Travelio provided, which sided more with the irresponsible unit owner, Travelio isn't sensitive to the potential of renter customers being better than apartment unit owners. If you want to rent, better go with one that's already experienced, Travelio is a newcomer but immature in handling customers and only likes to apologize without giving solutions!!!!!

Complaint Very late service, not in line with the check-in time rules, and there's no clarity or any number that can be contacted except a bot. The on-site team washed their hands of it and gave no response about a guest who should already have been let in at check-in time. Check-in 19:30, only got the key at 23:30. Strongly not recommended, better the lodging next door or ots

Bad I waited a long time for the room boy

Room boy arrived 2 hours late so this’s very bad experience with this OTA!!!! hanging around aimlessly waiting 2 hours in the lobby, with family in tow, and there wasn’t even any clarity, and they asked me to post a story to get Rp100,000 compensation for the delay? 😂🙏🏻

First experience This is my first time renting an apartment here and so far it’s honestly the best. I didn’t know where to go or who to look for to rent, turns out there was a WhatsApp from Travelio, Nida, who helped explain the steps and what I needed to do when I got to the apartment. Basically it’s really the best, thanks Travelio 👍👍👍👍👍 CORRECTIOOOON IT TURNS OUT THE KEY HANDOVER FROM THE OWNER TO THE TENANT WAS SUPER LATE, MORE THAN 2 HOURS. SO ANNOYING BECAUSE THE STAFF WERE LATE FOR NO CLEAR REASON

Bad CS CS answers like a bot, just templates. Really not like renting property in general. The information is unclear, they just copy-paste templates and rush to wrap up the chat even though the problem isn’t solved. Even in this situation where I’ve already paid for a year’s rent, there’s zero clarity on how check-in works, who to meet, how to contact them. Just replied with templates over and over again. Even when I complained, not a single word of apology. Bottom line, CS replies like a chat bot even though this is for a rental transaction worth tens of millions of rupiah. Lesson learned, never again. Oh yeah, there’s also the unit booking CS, instead of answering questions, that CS kept pushing me to pay, over and over, in every single sentence. Ugh, what a headache, get well soon I guess, hope it’s safe because the problem is I’ve already paid.

Bad service Can’t get a refund, can’t move to another unit, even if you’re not comfortable there’s no compensation, got a room with a cemetery view, it wasn’t mentioned in the app and I can’t swap units or get a refund.

LATE COMING TO SHOW THE UNIT . CHECK IN LATE TOO never went this far as to rate an app before . but the unit was really, really hours late ! The room was ALSO DIRTYY

Disappointed, unit not as pictured and the listed facilities are a dud Price doesn’t match the facilities, it says the facilities are complete but they’re broken and not replaced right away, rented for a month but the water heater was broken for more than 2 weeks, bought wifi, the signal is super bad but suddenly the quota ran out, a total dud, a complete and utter loss, I rented one that was fairly pricey, thought it would be good, turns out it’s a dud

BAD Very bad, the deposit refund process is slow, every CS gives a different answer , save your time and money by not using this trash app

bad service such a bad platform . hard to check in. had to wait hours to check in. no standby staffs. trash apps and platform

Irresponsible Rented an apartment, the inside was run-down and moldy, wild plants on the balcony. Asked for repairs and instead just got given cheap stickers. In the end we replaced all the wallpaper ourselves, fixed the kitchen, the balcony. The unit owner is happy, travelio profits, we’re the ones paying extra

Search not working Search destination only loading and show try again, cant find accomodation, nothing todo then

DEPOSIT REFUND SYSTEM NOT TRANSPARENT, A HASSLE MONTHLY RENTAL, DEPOSIT REFUND SYSTEM NOT TRANSPARENT, SLOW. CHECK IN IS A HASSLE, CONTACT CS AND THE ONLY ANSWER IS JUST WAIT, WAIT. PTUI

Unclear, rotten system Bad app, everything is made difficult, tv broken, asking for a repair is ridiculously hard, told to wait for weeks with no clarity and told to pay for the servicing myself even though the tv broke in less than 2 days, it’s already been charged to the rental, no compensation whatsoever for the broken tv even though the tv is part of the facilities I paid for, the room boy also pushed hard for 5 stars, for anyone who wants to use travelio I strongly suggest you don’t

deeply disappointed rented for a week, no electricity and wifi, customer service didn’t reply to my chats when I complained about the problem (for a week I chatted almost every day but got no reply and they only messaged when I was being told to check out) , the room boy was late at check-in so I had to check in late , the mattress had lots of red ants and there were spiders in every corner of the room like the room wasn’t looked after, part of the ceiling had collapsed, it got to the point I had to rent another hotel, when it came to asking them to take responsibility they only gave points, very disappointed, the service is really bad

SCAM company Pictures, and the real place is different. Everything is dirty, and different from picture. They WILL NOT give u a refund. Do not book via this company. This is a scam. CUSTOMER Support is not even helpful, and they will just keep pushing for cleaning even tho the mattress has BLOOD STAINS on it. TV is spoiled, sofa with burned cigarette. asked them why they cant change. They replied ‘oh because the previous tenant spoiled it, and they haven’t paid.’ THIS ISNT MY PROBLEM to deal with. I paid 6.5JT and 4.5 JT deposit for this. 18march2026

handling of the broken ac in the unit was unprofessional and I was charged extra fees even though it’s already their responsibility bad service

Bad Experience with Customer Service I was very disappointed when I lost my key on Thursday, 12 February 2026 at 22:23. I contacted customer service to have the room opened because the spare key had been left inside the room, but until the morning, after 10 hours, I got no help, I even had to wait outside all night. Only at 8 in the morning on Friday, 13 February 2026 was I told that there was no other key and the lock cylinder had to be replaced. The response was very slow. They should have just told me the night before that there was no key and the lock cylinder had to be replaced, I ended up waiting outside for 10 hours. A very bad experience staying at Travelio.

SUPER BAD service HONEST REVIEW. I’m talking like REAL BAD experience. Every time there’s a complaint to travelio, THERE’S SO OFTEN MISCOMMUNICATION AND THEY PUSH BACK APPOINTMENTS, and if it’s not miscommunication/pushed-back appointments then it’s waiting for confirmation for sooo long, aka sluggish. The complaint doesn’t get resolved, you just end up angry. If you don’t want to get angry, better look for another service, and as for travelio, fix your system! I feel sorry for other people who were hoping to get good service from travelio because they trusted the ratings and the credible-looking appearance. Please fix it!

Very disappointing service that is detrimental to customers The room boy didn’t make sure the facilities already paid for could be used and gave wrong information. When I reported it to CS, I was blamed instead for not reporting it to CS right away.

A hassle Bad service, the agency doesn’t respond. Having problems with the apartment management

Steer clear of Travelio Travelio isn’t a travel service; it’s a TRAP. They utilize high-pressure tactics to get you to commit, but once you’ve anchored your money with them, the "Oops" cycle begins. You’ll be met with a series of moving requirements, mandatory app downloads and scheduled calls, that feel more like a performance than a booking process. Because everything is strictly non-refundable, they have zero incentive to actually help you once they’ve hit their quota. They also have so many disjointed teams so you’ll be sent to teams after teams like a ping pong ball. They count on you being too exhausted to fight for your money back. Don’t give them the satisfaction.

The worstt I swear this is the first time an agent has made me go really crazy, the worst service I’ve ever come across

A very helpful app for finding apartments Easy to find daily, weekly and monthly apartment rentals. Thank you CS Yogi for helping.

Be Careful Renting with Travelio: Deposit Deducted with Unreasonable Charges Very disappointed with the experience of using Travelio. The deposit management system is very opaque and feels detrimental to customers. Our deposit was not returned in full, with various deductions that in our view make no sense. We were asked to replace several items that were actually already worn out and fragile. As for the mattress they claim was torn, we were completely unaware of any such damage. The tear was very small, yet we were immediately charged a replacement fee of as much as Rp2,500,000, a figure we consider very unreasonable. On top of that, the lost apartment card was charged at Rp500,000, even though according to the apartment management itself the replacement cost is around Rp100,000. Even the sofa, which already looked worn and dirty from the start, was still charged to us as an additional fee. This makes us feel as if customers have to bear the cost…

Bad service Bad service

Nobody use this travelio app, so much of it is disappointing Never ever using this travelio app again, bad unit, lots of disappointments, bad service, Electricity and water bills are marked up waaay high

Complaint not handled well The AC in the apartment unit I rented wasn’t cold, in the end a technician was sent to fix the AC. When an AC isn’t cold, obviously it’s because it’s dirty or low on freon. But the technician just pretended to check, and casually said “this is because the room is too big, while the AC is only 3/4 HP”. No solution or any other effort???? TRAVELIO IS TRASH

Worst custumer service ever Don’t count on travelio’s CS. The answers are just templates, they can never solve the problem, and all they do is ask for ratings. Better to rent from a traditional property agent. Travelio is the worst. And even though they’ll reply saying it’s been followed up, that’s a LIE. There’s absolutely no follow up or follow-through. Trash app

Trash Trash service. Trash unit

Bad The service is really not good, the paperwork for installing the AC wasn’t taken care of at all. I couldn’t install the ac and had to find a place to store the ac myself. There is no form of accountability from travelio’s side

problem unit problem unit, no water

Lousy and disappointing service I booked an apartment unit on travelio, when we got in lots of the room’s facilities were broken and we complained to travelio. But their response was slow and in the end all the repairs were charged to the tenant (on the grounds that the agreed complaint period had already passed). Even though they were the slow ones, you know. Careful, tenants, you mean to save money and keep things easy, and instead it ends up costly and a hassle.

App review CS is slow.. broken ac not replaced.. appointments are never clear.. they love wasting the customer’s time.. the way they work is really weird

Very late The room boy came 2 hours after the agreed check-in time