App Store reviews
Travelio App Store reviews from 2023
One- and two-star reviews of Travelio posted on Apple's App Store in 2023, newest first.
Last checked 2026-09-23
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not recommended the key came late there was compensation to buy drinks or food worth Rp150,000 but the money gets reimbursed in 2 weeks ( they said ) there's a problem and instead they just ask questions back really bad even dealing with the deposit is hard at check in the room was dirty full of dust and there were tomcat beetles really bad ๐๐ป
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not recommended kunci datang terlambat ada kompensasi beli minuman atau makanan seharga 150rb tapi uangnya digantinya 2 minggu ( katanya ) ada masalah malah balik bertanya jelek banget urus deposit aja susah saat check in kamar kotor penuh debu dan ada hewan tomcat jelek banget ๐๐ป
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BE CAREFUL RENTING THROUGH TRAVELIO CS is very unhelpful in giving solutions to customers and has no sense of empathy. Customers are asked to put up with all of travelio's service shortcomings, and guests are left waiting for hours (in my case, I couldn't get into the unit for up to 3 hours). Whereas if a customer causes travelio a loss, the customer will be charged. The deposit that was promised back within 1-3 working days also got returned in 14 days, and that was because it was followed up. VERY MUCH NOT RECOMMENDED TO BOOK THROUGH TRAVELIO
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HATI-HATI SEWA MELALUI TRAVELIO CS sangat tidak membantu memberikan solusi untuk customer dan tidak ada rasa empati. customer diminta memaklumi segala kekurangan service travelio dan membiarkan tamu menunggu berjam2 (dalam kasus saya, saya tidak bisa masuk unit hingga 3 jam). Sedangkan kalau customer merugikan travelio, customer akan di charge. Deposit yang janjinya kembali dlm 1-3 hari kerja juga dikembalikan 14 hari dan itu karena di follow up. SANGAT TIDAK DIREKOMENDASIKAN BOOK MELALUI TRAVELIO
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Unit not as booked VERY DISAPPOINTED. I always trusted travelio, and always booked units through travelio, but after this time I won't use travelio anymore. On the day itself, the unit I booked supposedly had a problem, there was no confirmation beforehand that there was a problem, and I was recommended a unit that was far from the one I'd booked. And as for their CS, they asked the customer to look for recommendations, and when I chose a unit based on the recommendations, that unit wasn't available either. The service is a mess.
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Unit tidak sesuai SANGAT KECEWA. Selalu percaya dengan travelio, dan selalu booking unit lewat travelio, tapi kali ini tidak akan lagi menggunakan travelio. Saat dihari H unit yg saya pesan alasannya ada kendala, sebelumnya tidak ada konfirmasi jika ada kendala, dan direkomendasikan dengan unit yg jauh dari yg dipesan. Dan untuk cs nya meminta customer mencari rekomendasi, saat saya memilih unit sesuai rekomendasi, unit tidak tersedia juga. Pelayanannya kacau.
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Deposit Withheld For those who are going to use this service, better not, really. I'm a travelio user and my deposit money has been held up at travelio for almost more than 20 days now, and I've asked many times but got nothing, and until now there's still no clarity. And the total deposit I paid was around Rp6 million, and for me that's not a small amount of money, and I no longer know how I should act.
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Deposit Ditahan Bagi yang akan menggunakan layanan ini lebih baik jangan deh. Saya penguna travelio dana deposit saya tertahan di travelio sudah hampir lebih dari 20 hari dan saya telah tanya berkali-kali tapi hasilnya nihil dan sampai sekarang tanpa kejelesan. Dan total deposit yang telah saya bayarkan sekita 6 juta dan bagi saya itu bukan uang yang sedikit dan saya sudah tidak tahu seperti apa saya harus bersikap.
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NEVER BOOK THROUGH TRAVELIO Long wait, dirty room and prices too high the room has lots of problems the password often gets changed on its own without any notice
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JANGAN PERNAH PESAN MELALUI TRAVELIO Nunggu lama, kamar kotor dan harga terlalu tinggi kamar banyak masalah sering ganti password sendiri tanpa ad pemberitahuan
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VERY DISAPPOINTING I checked out on 09 Sept, and to this day the deposit is still being held and hasn't been returned. Chats with CS only get answered with a template, without any further Follow Up. At check-out I was suddenly hit with a Charge for a reason that made no sense at all. When I asked about it, the reason was it's still at the investigation stage (For over a month the answer has always been investigation๐ ). Truly outrageous and very BAD!
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SANGAT MENGECEWAKAN Saya sudah check out sejak tanggal 09 Sept, hingga saat ini deposit masih tertahan dan belum dikembalikan. Chat dengan CS hanya dijawab dengan template, tanpa ada Follow Up lebih lanjut. Saat check out tiba2 dikenakan Charge dengan alasan yg sangat tidak masuk akal. Saat ditanya balik alasannya masih dalam tahap investigasi (Sebulan lebih jawaban selalu investigasi๐
). Benar2 keterlaluan dan sangat BURUK!
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Client disappointment You'd better fix your SOP!!! Lots of people are already uncomfortable with your service. You can't even be on time, the mistake is on your side, but you still blame the client, what a mess for a company with a fairly well-known name!!!! Even though I ended up not checking in, I still have to wait 5 working days for the deposit money, that's totally insane!!!!
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Kekecewaan klien Mending perbaiki SOP kalian!!! Udah banyak yg gak nyaman dengan pelayanan kalian. Udah gak bisa on time kesalahan dari pihak kalian tapi masih nyalahin client kacau si untuk sekelas perusahaan yang cukup terkenal nama nya!!!! Padahal gajadi cek in uang deposit masih ttp harus nunggu 5hr kerja gila banget!!!!
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Very weird ! Better to look for another property agent. This is my first time using travelio for a 1-year rental. Right at the start there was already a problem with the fridge, which stopped working on the 3rd day I was living there. And it turns out that in the agreement, complaints are only allowed within a maximum of 2x24 hours. That's just crazy, and the fridge damage was because of repairs by the owner before I moved in (I checked this with a technician). Then I started living there from 26 Aug, and I had to pay the full 1 month of maintenance fee for August. Just great, this travelio management. Honestly I've never experienced this with other property agents
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Sangat aneh ! Mending cari property agent lain deh. Ini pertama kali saya pake travelio untuk sewa 1 thn. Di awal udh masalah sm kulkas yg gabisa fungsi di hari ke -3 saya tempatin. Dan ternyata di perjanjian maksimal komplain cuma boleh 2x24 jam. Udh gila sih, dan kerusakan kulkasnya itu krn perbaikan oleh owner sebelum saya tempatin ( saya cek ini ke teknisi ). Trs saya mulai tempatin dr tgl 26 Agst IPL 1 bulan full di agustus harus saya yg bayar. Mantep sih management travelio ini. Jujur saya gak pernah ngalamin sm properti agent lain
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Untrustworthy with deposits Turns out I'm not the only one being strung along with false hope over the deposit, until now it's already been 3 weeks with no confirmation . Nobody should book an apartment through this app.. I'm disappointed
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Deposit tidak amanah Ternyata bukan saya saja yg di php in deposit smpe skg udah 3minggu tidak ada konfirmasi . Jangan ada yang mau pesen aprt lewat aplikasi ini.. saya kecewa
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Complaint ignored The staff arbitrarily reported that I damaged the cookware even though I didn't use it at all. I already made a complaint and was told it would be followed up, but in fact there was no follow-up and the deposit got deducted instead.
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Komplain tidak ditanggapi Petugas seenaknya report kalau saya merusakkan alat masak padahal saya sama sekali tidak menggunakan. Sudah melakukan komplain dan dijawab akan ditindaklanjuti namun faktnya tidak ada tindak lanjut dan deposit malah dipotong.
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BEWARE - This is a SCAM company This company is clearly out to cheat people who are renting the units here in Indonesia. Let me list out the issues I experienced while using the app to book a rental stay here. After reading the other reviews, it is clear that the company is not interested in actually delivering what they promised, but is running a scam to cheat people of money. I would highly recommend using other rental sites and applications, just not Travelio! Issues I experienced: - Room key and access card was not to the unit but belonging to another apartment unit in the same estate - Room that I checked into was not cleaned, had black mold growing in the fridge and on the walls. - The room curtains were stained with blood (yes unbelievable but true) - Many of the amenities or items in the unit that was promised were missing - the worst of all is their customer service : they keep repeating to you questions asโฆ
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Bogus app Same as the other clients' complaints, the deposit money was deducted because of a report of a missing item that, from the start of check-in, was never visible to my eyes. Could it be a phantom item? Right from the start of check-out I was already accused of losing an access card, even though I was only given 1 access card, but the homeboy stubbornly insisted that he gave me 2 access cards. After a long argument, in the end it was true that I was only given 1 access card. Then when the deposit money was returned I checked and there was a deduction that wasn't itemized. I asked cs and was informed that the deposit money was deducted because : 1. The wall was painted yellow (hello, from the start when I checked in that wall was already yellow, not a single drop of it was changed by me, check again before cutting people's money) 2. Losing a bucket (on 12 August 2022 when I checked in that item was NOT THERE, is it a phantom item that's invisible to the naked eye? Orโฆ
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Aplikasi bodong Sama seperti keluhan-keluhan client yang lain, uang deposit dipotong karena laporan barang hilang yang dari awal check in barang itu tidak nampak dimata saya. Mungkinkah barang gaib? Dari awal check out udah dituduh menghilangkan kartu akses padahal saya cuma dikasih 1 kartu akses aja tetapi homeboy nya kekeh bilang kalau dia ngasih saya 2 kartu akses. Setelah debat panjang akhirnya bener saya cuma dikasih 1 kartu akses. Terus waktu uang deposit dikembalikan saya cek dan ada potongan yang gak dirincikan. Saya tanya ke cs dan diinfokan kalau uang deposit dipotong karena : 1. Dinding di cat kuning (hello, dari awal saya check in tuh dinding udah kuning tidak setetes pun saya yang ngerubah, dikoreksi lagi sebelum dipotong2 duit orang) 2. Menghilangkan ember (di tanggal 12 Agustus 2022 saya check in barang itu TIDAK ADA, apakah itu barang gaib yang tidak terlihat oleh kasat mata? Atauโฆ
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Trevelio bad Really, really regret renting an apartment through trevelio. Better to just rent through another agent, they're more willing to cooperate, even if I wanted to write down the bad experience it wouldn't fit, really really bad. Really never again will I use trevelio's services, so much regret.
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Trevelio bad Bener bener nyesel bgt sewa apartemen melalui trevelio. Mending sewa di Egent lain aja lebih bisa di ajak kerja sama, mau tulis pengalaman buruk jg ga bakal muat bener bener bad. Ga bakal lagi bener2 menggunakan jasa trevelio nyesel bgt.
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Run-down unit Very much not recommended to use travelio because they gave me a run-down unit. The AC is hot, the toilet can't be flushed, the TV has no channels at all, the water in the shower is super hot and can't be controlled, CS is convoluted, all they can do is ask over and over but there's no solution! SO DISAPPOINTED!!! I'll never use travelio again, totally rotten!
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Unit bobrok Sangat tidak direkomendasikan pakai travelio krn dikasih unit yg bobrok. AC panas, wc tidak bisa di flush, tv tidak ada channel apapun, air di shower super panas tidak bisa dikontrol, CS belibet cuma bisa nanya berulang-ulang tapi tidak ada solusi! KECEWA BGT!!! Ga akan pernah saya pakai travelio lagi, sangat bobrok!
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a mess appointment to view the unit at 2. they said a team would contact me. but i've waited 2 hours and nobody has contacted me at all. even though it's pretty far for me to get to the unit's location, 2 hours or so to that unit. not recommended, travelio๐
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kacau janji viewing unit jam 2. katanya akan ad team yg hubungi saya. tapi udh 2 jam nunggu gak ada yg kontak sama sekali. padahal saya menuju lokasi unit cukup jauh 2 jam an ke unit tsb. not recommend deh travelio๐
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Super bad customer service Come on, here we both speak Indonesian. I ask one thing, they answer something else. Very very bad, don't ever come here. I wanted to rent for 1 year, you know, but I really regret it because of the VERY BAD CS
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Super bad customer service Ayolah disini kita sama sama pk bahasa indonesia. Saya tanya apa jawab apa. Sangat sangat buruk jangan pernah disini. Saya ini mau sewa 1thn loh, tp sangat menyesal krn CS YANG SANGAT BURUK
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Travelio honest review I use Travelio because it really is cheaper than the others, but the service, big no!!! Everything is super complicated !!!!!! 1. What CS says and what marketing says are different: I rented at silkwood and wanted to check the initial meter reading, CS said it would be checked and shown to me, but in reality it couldn't be shown at check in, the excuse being that the master key is with the owner 2. The CS is unclear, it's different with every person: several times I booked I could check in at 14.00, but one time I couldn't, they said it's the SOP and that it's on a request basis, even though usually it's possible 3. Unit suddenly unavailable: I'd booked for 1 month, it was all set, I'd paid the deposit because I was moving in 1 week later, then suddenly I was told via WhatsApp that the unit wasn't ready, which also made me afraid it was a scam, after that I asked them to chat with me professionally through the app, no reply at all, and the unit transfer wasn't explained through the app eitherโฆ
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Travelio honest review Travelio saya pakai karena memang lebih murah dibandingkan yang lain tapi pelayanan big no!!! Semuanya super ribet !!!!!! 1. Apa yang di sampaikan CS dengan marketing berbeda - saya ada sewa di silkwood mau cek meteran awal di bilang cs di cek dan akan di tunjukkan, aktualnya tidak bisa ditunjukkan saat check in dengan alasan kunci master di pemilik 2. CSnya gak jelas setiap orangnya - saya beberapa kali pesan bisa check in pada pukul 14.00 tapi ada 1 kali tidak bisa katanya SOPnya dan itu bersifat pengajuan, padahal biasanya bisa 3. Unit tibaโ tidak tersedia - saya sudah pesan 1 bulan sudah oke sudah bayar deposit karena 1 minggu lagi mau masuk tibaโ di kasih kabar bahwa unit itu tidak ready dari WA, yang dimana saya juga takut penipuan, setelah itu saya minta di chat professional dari aplikasi tidak di balas sama sekali, untuk pemindahan unit jg tidak di terangkan dari aplikasiโฆ
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Useless app There's no confirmation that check in means waiting 4 hours from booking. Even though I booked the day before, shiiiit
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Aplikasi gak becus Gak ada konfirmasi kalo check in itu tunggu 4 jam dari booking. Padahal bookingnya udah h-1, tai lahhhh
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Unprofessional Think twice before using travelio's services! Travelio is completely UNPROFESSIONAL 1. The price shown is clickbait, if it says Rp4 million it means the price is Rp5 million-something (lots of other fees that suddenly show up when you go to checkout) 2. 2.5 HOURS LATE, the homeboy was TWO AND A HALF HOURS late, he's on the way, they're still contacting him, there's a leak, so many excuses, bottom line: unprofessional 3. HIGH ROOM REVIEWS, WHEN I WENT IN IT WAS DIRTYYY, My feet even turned black, (I still have the photos) the pillow had spider webs Even though the reviews were many and high, so how come the room looked like no one had stayed in it for ages??? 4. PAID A Rp600,000 LINEN FEE But when I went in I wasn't given pillowcases, the pillows were filthy and already yellowed (I still have the photos), the homeboy said they'd be delivered later that night, but they still weren't delivered after 3 days Then I was told to request cleaning so they'd be replaced, so the homeboy lied 5. Lots of the facilities are broken, the sink tap is broken, the trash bin is broken, the exhaust fan is broken, even though the reviews are high, you know, I wantโฆ
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Tidak Profesional Pikir dua kali sebelum menggunakan jasa travelio! Travelio sama sekali GAK PROFESIONAL 1. Harga yg ditampilkan clickbait, kalau tertulis 4juta artinya harganya 5jutaan (banyak biaya lain2 yg tiba2 muncul pas mau chekout) 2.TELAT 2,5 JAM, homeboynya telat DUA SETENGAH JAM, lagi dijalan lah, masih dihubungi lah, ada kebocoran lah banyak deh alesannya intinya gk profesional 3. REVIEW KAMAR TINGGI PAS MASUK KOTORRR, Kaki sy sampai hitam, (masih ada fotonya) bantal ada sarang laba2nya Pdahal reviewnya banyak dan tinggi, tapi kok kamarnya kyk lama gk ditempati??? 4. BAYAR BIAYA LINEN 600rb Tapi pas masuk gk dikasi sarung bantal, bantalnya jorok udah kuning2 (masih ada fotonya), kata homeboynya nnti ps malam diantar, tapi gk diantar-antar sampai 3hari Trs disuruh request cleaning biar diganti, jdi homeboynya bohong 5. Fasilitas banyak yg rusak, keran wastafel rusak, tempat sampah rusak, kipas exhaust rusak, padahal review tinggi loh, sy inginโฆ
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Not serious Management is slow, always late, not on schedule, lots of excuses, and no compensation for the mistakes they make. Instead it's like they take customers lightly. The app's chat feature has no notifications, asked for WhatsApp to chat directly, not possible, far too unserious for the money and time spent, which is no small amount
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Tidak serius Managament lambat, selalu terlambat tidak Sesuai jadwal, banyak alasan, Dan tidak kompensasi atas kesalahan yang dilakukan. Malah seperti menyepelekan pelanggan. Aplikasi fitur chat tidak ada notifikasi, di minta wa untuk chat langsung tidak bisa, terlalu tidak serius untuk uang dan waktu yang dikeluarkan tidak sedikit
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Very bad Please respond properly, I'm already very disappointed with this app. Even the refund isn't being processed
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Sangat buruk Tolong di respon dengan baik ,sudah sangat kecewa dengan aplikasi ini .pengembalian dana pun tidak di proses
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Travelio is a fraud This bastaaard appโฆ can't this app just be shut down already.. total scammers.. I've been waiting 3 hours already and none of their ops staff has shown up.. bastard app, and on top of that you can't even get a full refund.. but they leave you waiting with no idea
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Travelio penipu Bangsaatt aplikasi iniโฆ apk ini bisa gak sii di tutup aja.. penipu banget.. saya menunggu udah 3 jam ga ada staff ops nya yg muncul.. bangsatt ini apk mana gak bisa refund full lagi.. tp di buat nunggu gak jelas
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Bad App, Bad Service App is not user friendly, full of glitch, and gives instructions Indonesian even if English Language is already selected. Also they have bad customer service throughout my stay, as they just asked me to go their other property (i had to book grab on my own) without any proper assistance, beyond check in time. Not recommended at all (app and service) Better use airbnb or other apps, just not this one. If you see โTravelioโ, Run. Youโll regret if you still go thru.
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Bad response for problem I wanted to register for car parking at the apartment, but it turned out I couldn't register, because the building management requires a minimum rental of 6 months. Also travelio's letter of authorization has already expired, and even when I asked for a revision, action was slow and there was no response
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Bad response for problem Saya mau daftar parkir mobil apartment Tapi ternyata tidak bisa daftar, Karena minmum sewa 6bulan dari pihak manejement building. Sama surat kuasa travelio sudah expired dan saya Minta revisipun action lama dan tidak ada response
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AVOID BOOKING FROM THIS APP I locked out from my room for one night and no one came till the next day late afternoon. They double charged the utility bills and wonโt refund the money I have paid. My deposit returned without calculation in details and they just took my money. I booked in Apple 1 Condovilla Dec-March 2023. The room was dirty and the AC was not functioning, had to beg them to service the AC. Bad experience and I checked out early because I just had enough. Staff was NOT PROFESSIONAL, and was hiding and avoiding the building management. Check in done in the basement where they left me alone after gave me the key and only 1 key work, the others didnโt.
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Really not recommended I swear, everyone, don't ever rent through travelio, the response from their employees is really lacking
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Sangat tidak rekomen Sumpah ya semuanya jgn pernah sewa ditravelio, respon dari karyawannya sangat kurang
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Review Submitted Not By Account Owner I was shocked to receive an email thanking me for the review on certain unit in this app while I have never submitted any reviews. I chose not to give reviews as I was not satisfied with the unit but the reviews came with all 5 stars. And there is no button in the app for me to update this fictive review.