Travelio cancelled my booking. What are my rights?

Documented cases include a booking cancelled unilaterally, without confirmation, only hours before arrival — leaving the guest to find somewhere at no notice. Under Law No. 8 of 1999 you are entitled to compensation where a service does not match what was agreed, and a cancellation by the provider is exactly that. Demand a full refund to the original payment method in writing, not a voucher: reviewers report being offered discount credit instead of their money back, which is not a refund and locks you into transacting with them again. Set a deadline, then escalate to BPKN and BPSK if it passes.