Owner relations criticised over water-bill refund verification
A property owner criticises Travelio’s owner-relations team as unprofessional in its handling of the verification of a water-bill refund.
Read the original ↗
High
Property owners charged and stonewalled
A second group of complainants: the landlords whose units Travelio manages. Published letters describe repair costs charged to owners for damage owners say was not their fault, unverified water-bill refunds, rental agreements delivered without the owner’s signature, and owner-relations staff who answer only with standard procedure.
How to recognise it
Owner billed for damage they did not cause; portal responses slow or scripted; documentation missing signatures; no named case owner.
9 documented reports
Monthly tenancy provided without an owner-signed management agreement
A tenant reports that despite having paid, they were not given the rental management document (PSM) bearing the owner’s signature, leaving the tenancy without the documentation that would evidence its terms in a dispute.
Read the original ↗A property owner’s second published complaint
An owner publishes a second complaint about the management of multiple units, notable because it is a repeat filing: the first complaint did not resolve the matter.
Read the original ↗Unit repairs charged to the owner despite not being the owner’s fault
A property owner reports being charged for repairs to a managed unit where, on the owner’s account, neither they nor the unit were at fault.
Read the original ↗COMPANY RESPONSE, Travelio replies to the owner-relations complaint
A formal Travelio response to the owner-relations complaint of 31 January 2024, concerning dynamic pricing disputes.
Read the original ↗Owner requests explanation and resolution from owner relations
A property owner publicly requests an explanation and a resolution from Travelio’s owner-relations function, having not obtained one privately.
Read the original ↗Owner files complaint over cooperation and service discrepancies
A property owner complains to owner-relations management about discrepancies between the cooperation agreed and the service delivered.
Read the original ↗Owner unable to retrieve their own keys after ending the agreement
A property owner reports difficulty retrieving the keys to their own apartment after terminating the management agreement, the clearest documented case of exit friction on the owner side.
Read the original ↗Owner describes being trapped by unmet occupancy guarantees
A property owner describes feeling trapped in a cooperation agreement whose occupancy guarantees were not fulfilled. The earliest owner-side complaint in the archive.
Read the original ↗Related patterns
Critical
Security deposit withheld or never returned
The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports → CriticalUnilateral deductions for disputed 'damage'
Deductions applied without prior notice or agreed evidence, for items tenants dispute as normal wear. A published Indonesian complaint documents a deduction justified as 'wall stains' (noda tembok).
7 documented reports → HighThe 'waiting for billing confirmation' stall
Enquiries answered with an indefinite 'awaiting the building's billing statement'. Complainants note building management typically issues statements on a fixed monthly date, making an open-ended delay hard to justify.
3 documented reports →