2026-10-14 · Trustpilot
An owner who handed an apartment in Jakarta to Travelio to manage reports that within a year the fridge had broken, the AC was leaking and had caused water damage, the veneer on the kitchen cabinets had been ripped apart, the toilet door lock no longer worked and the front-door keys had been changed without the owner's agreement. When the owner raised it, Travelio management never replied. The owner says Travelio charges damage like this to owners rather than to whoever caused it.
A second group of complainants: the landlords whose units Travelio manages. Published letters describe repair costs charged to owners for damage owners say was not their fault, unverified water-bill refunds, and owner-relations staff who answer only with standard procedure.
See the records → MediumSupport described as slow or circular precisely when money is in dispute, including refusal to confirm in writing at check-out that a unit was returned in acceptable condition.
See the records →A tenant describes the apartment as "so dirty and old", with poor facilities, a late check-in and unhelpful customer service, and says that a guest who does not like the unit cannot get a refund, a different unit or even a prorated return of what they paid.
Read the original ↗An owner who had entrusted units to Travelio reports that a property sat vacant for more than three months and that Travelio twice refused the owner's request to discuss it. On ending the contract, the owner was charged over IDR 1 million citing "wear and tear", while the repairs, the owner says, "were not neatly executed by the Travelio team."
Read the original ↗Reviewer: "worst costumer service ever it takes 3 days to solve any problem."
Read the original ↗