Independent consumer record. No connection to Travelio.
Travelio ReviewsIndependent consumer record
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2026-10-09 · Trustpilot

Dirty, old unit with no refund, unit change or prorated return

A tenant describes the apartment as "so dirty and old", with poor facilities, a late check-in and unhelpful customer service, and says that a guest who does not like the unit cannot get a refund, a different unit or even a prorated return of what they paid.

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Related patterns

High

Property condition on arrival

Reports of units delivered in a condition materially below the listing, including pest infestation, visible mould, and non-functioning appliances, with repairs reported as slow or unresolved.

See the records → Medium

Customer service unresponsive at the decisive moment

Support described as slow or circular precisely when money is in dispute, including refusal to confirm in writing at check-out that a unit was returned in acceptable condition.

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An owner who handed an apartment in Jakarta to Travelio to manage reports that within a year the fridge had broken, the AC was leaking and had caused water damage, the veneer on the kitchen cabinets had been ripped apart, the toilet door lock no longer worked and the front-door keys had been changed without the owner's agreement. When the owner raised it, Travelio management never replied. The owner says Travelio charges damage like this to owners rather than to whoever caused it.

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Property owners charged and stonewalledCustomer service unresponsive at the decisive moment
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Owner charged over IDR 1 million for "wear and tear" when ending the contract

An owner who had entrusted units to Travelio reports that a property sat vacant for more than three months and that Travelio twice refused the owner's request to discuss it. On ending the contract, the owner was charged over IDR 1 million citing "wear and tear", while the repairs, the owner says, "were not neatly executed by the Travelio team."

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Property owners charged and stonewalledCustomer service unresponsive at the decisive moment