Independent consumer record. No connection to Travelio.
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2023-06-14 · MediaKonsumen

COMPANY RESPONSE: Travelio answers the owner's repair and cleaning complaints point by point

Travelio's property management team replied point by point to the owner's complaint of 2 June 2023. It said the sofa had been cleaned, the broken wardrobe glass replaced, the cracked kitchen glass repaired and the replacement table delivered between 6 May and 7 June 2023, and that it was still waiting for the current guest to answer about the curtains. It said upkeep of the sofa after repeated use is the owner's responsibility, put the utility-bill difference down to billing periods that do not match the guest's stay, and asked the owner to reply to its messages on WhatsApp or in the Lio Partner app.

In reply to: Owner’s repair and cleaning complaints not followed up by owner relations

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Related patterns

High

Property owners charged and stonewalled

A second group of complainants: the landlords whose units Travelio manages. Published letters describe repair costs charged to owners for damage owners say was not their fault, unverified water-bill refunds, and owner-relations staff who answer only with standard procedure.

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