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2020-11-10 · MediaKonsumen

COMPANY RESPONSE: Travelio says the owner's case was settled and the unit handed over

Travelio's owner-relations team replied to the property owner's complaint of 22 November 2019. Travelio said the matter had been settled amicably with the owner and that the handover of the apartment had been completed. It thanked the owner for the feedback and said it would try to serve customers better in future.

In reply to: Owner says Travelio demanded a penalty of millions of rupiah to end a renewal they had not signed

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Related patterns

High

Property owners charged and stonewalled

A second group of complainants: the landlords whose units Travelio manages. Published letters describe repair costs charged to owners for damage owners say was not their fault, unverified water-bill refunds, and owner-relations staff who answer only with standard procedure.

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Property owners charged and stonewalledCustomer service unresponsive at the decisive moment
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Owner charged over IDR 1 million for "wear and tear" when ending the contract

An owner who had entrusted units to Travelio reports that a property sat vacant for more than three months and that Travelio twice refused the owner's request to discuss it. On ending the contract, the owner was charged over IDR 1 million citing "wear and tear", while the repairs, the owner says, "were not neatly executed by the Travelio team."

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Property owners charged and stonewalledCustomer service unresponsive at the decisive moment