2021-01-07 · MediaKonsumen

COMPANY RESPONSE: Travelio says the New Year's Eve booking was refunded on 8 January 2019

Travelio replied to the complaint of 8 January 2019 and apologised for the inconvenience. It said the booked unit was managed directly by its owner, so its availability needed the owner's confirmation. It said the refund for the booking had been paid to the registered account on 8 January 2019.

In reply to: Unprofessional support and non-transparent refund process

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Related patterns

High

Unilateral cancellation and room changes

Bookings cancelled or altered by the platform close to arrival, in at least one published account only hours beforehand, leaving tenants to find accommodation at short notice.

See the records → Medium

Customer service unresponsive at the decisive moment

Support described as slow or circular precisely when money is in dispute, including refusal to confirm in writing at check-out that a unit was returned in acceptable condition.

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Property owners charged and stonewalled Customer service unresponsive at the decisive moment