Independent consumer record. No connection to Travelio.
Travelio ReviewsIndependent Consumer Record

Questions

Travelio charged me after I moved out. Is that allowed?

They can raise a claim; what they cannot reasonably do is charge you for it without evidence you can test. Demand the itemisation: a dated photograph from before your tenancy, a dated photograph at check-out, and the supplier invoice. Documented cases include a guest billed for a mini-refrigerator repair they denied causing, furniture damage that pre-dated the tenancy, and an electricity penalty raised weeks after departure. One tenant spent a month contesting 'missing items' despite Travelio's own staff having signed off on the unit at move-out — which is exactly why that sign-off is worth insisting on before you hand back the keys.

In their own words

Worst customer service ever — it takes 3 days to solve any problem.
Trustpilot
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Cancelled unilaterally, without confirming with us — hours before we arrived.
Trustpilot
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They refused my refund over an electricity penalty raised after I had already left.
Trustpilot
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