COMPANY RESPONSE: Travelio says the down payment was a direct deal with the unit owner

Travelio replied to the complaint of 8 October 2020 about a five-million-rupiah down payment. Travelio said its checks showed the transaction was made outside its agreement, directly between the complainant and the unit owner, and that its contract with that owner had ended on 16 September 2019. It said no charge the owner imposed or received was connected to Travelio or requested by it, and gave a phone number and email address for further discussion.

In reply to: IDR 5,000,000 down payment kept by a unit owner who cited a Travelio penalty

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