Booking cancelled hours before arrival
Reviewer states a booking was "cancelled unilaterally without confirming with us" only hours before arrival.
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High
Unilateral cancellation and room changes
Bookings cancelled or altered by the platform close to arrival, in at least one published account only hours beforehand, leaving tenants to find accommodation at short notice.
How to recognise it
Cancellation initiated by platform, not tenant; little or no notice; replacement not equivalent.
1 documented reports
Related patterns
Critical
Security deposit withheld or never returned
The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports → CriticalUnilateral deductions for disputed 'damage'
Deductions applied without prior notice or agreed evidence, for items tenants dispute as normal wear. A published Indonesian complaint documents a deduction justified as 'wall stains' (noda tembok).
7 documented reports → HighThe 'waiting for billing confirmation' stall
Enquiries answered with an indefinite 'awaiting the building's billing statement'. Complainants note building management typically issues statements on a fixed monthly date, making an open-ended delay hard to justify.
3 documented reports →