This is an independent consumer documentation project. It is not affiliated with, endorsed by, or connected to Travelio or PT Horizon Internusa Persada.
7 complaints about Travelio were published in 2025. The most frequent themes were Unilateral deductions for disputed 'damage', Charges raised after check-out ("post charge"), Property owners charged and stonewalled. Of these, 1 are recorded as resolved, and 3 were filed by property owners rather than tenants.
The consumer checked out early from a unit at Tokyo Riverside Tower Dotonburi on 21 October 2025. Following Travelio’s own instructions they left the keys in the mailbox and documented it with photographs and video. Travelio staff stated the keys were not found and charged a Rp400,000 replacement fee against the deposit. This is the clearest documented case of a deduction applied against contemporaneous evidence the consumer already held.
A follow-up letter from the same consumer acknowledging that Travelio resolved the mini-refrigerator charge. Published four days after the original complaint. Recorded here because a record that omits resolutions is not a record — and because the sequence is itself the finding: the charge was reversed after the complaint became public, not before.
A tenant reports paying a deposit of IDR 6,100,000 and receiving only IDR 2,740,000 back in February 2025 — a shortfall of IDR 3,360,000 — with no itemised statement of what the difference was spent on.
A tenant reports that despite having paid, they were not given the rental management document (PSM) bearing the owner’s signature — leaving the tenancy without the documentation that would evidence its terms in a dispute.
An owner publishes a second complaint about the management of multiple units — notable because it is a repeat filing: the first complaint did not resolve the matter.
