Support response times measured in days
Reviewer: "worst costumer service ever it takes 3 days to solve any problem."
Read the original ↗2024-01-31 · MediaKonsumen
Owner requests explanation and resolution from owner relations
A property owner publicly requests an explanation and a resolution from Travelio’s owner-relations function, having not obtained one privately.
Related patterns
High
Property owners charged and stonewalled
A second group of complainants: the landlords whose units Travelio manages. Published letters describe repair costs charged to owners for damage owners say was not their fault, unverified water-bill refunds, rental agreements delivered without the owner’s signature, and owner-relations staff who answer only with standard procedure.
9 documented reports → MediumCustomer service unresponsive at the decisive moment
Support described as slow or circular precisely when money is in dispute, including refusal to confirm in writing at check-out that a unit was returned in acceptable condition.
13 documented reports →Similar records
Staff declined to confirm unit condition in writing at check-out
Reviewer: "The second you pay for the place you can forget about any refund if problems arise," and reports that at check-out staff avoided confirming in writing that the apartment was in the same condition.
Read the original ↗A month spent contesting "missing items" despite staff sign-off at move-out
A reviewer describes spending a month pursuing a refund while Travelio claimed items were missing — despite staff having signed off on the unit’s condition when they moved out.
Read the original ↗