2026-06 · Trustpilot
Worst customer service ever — it takes 3 days to solve any problem.
Reviewer: "worst costumer service ever it takes 3 days to solve any problem."
Reviewer: "The second you pay for the place you can forget about any refund if problems arise," and reports that at check-out staff avoided confirming in writing that the apartment was in the same condition.
Read the original ↗A reviewer describes spending a month pursuing a refund while Travelio claimed items were missing — despite staff having signed off on the unit’s condition when they moved out.
Read the original ↗A property owner criticises Travelio’s owner-relations team as unprofessional in its handling of the verification of a water-bill refund.
Read the original ↗