2024-10-17 · MediaKonsumen
A consumer thanks MediaKonsumen for mediating the resolution of an earlier Travelio complaint. Published two days after the post-charge letter above. The second documented instance of a dispute resolving only once it was published.
A reviewer reports being denied a refund because of penalty charges on an electricity bill, claimed as a late payment that arose after the tenant had already moved out.
Read the original ↗A reviewer describes spending a month pursuing a refund while Travelio claimed items were missing — despite staff having signed off on the unit’s condition when they moved out.
Read the original ↗The consumer checked out early from a unit at Tokyo Riverside Tower Dotonburi on 21 October 2025. Following Travelio’s own instructions they left the keys in the mailbox and documented it with photographs and video. Travelio staff stated the keys were not found and charged a Rp400,000 replacement fee against the deposit. This is the clearest documented case of a deduction applied against contemporaneous evidence the consumer already held.
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