Questions
How long does Travelio take to return a deposit?
Travelio's stated policy is 7 days after check-out for daily bookings, returned to the original payment account. Monthly and annual tenants are commonly told a maximum of 14 working days after electricity and water are deducted. In 2021 the company publicly claimed 91% of daily deposits were returned the day after check-out. The complaints tell a different story: 18 working days with nothing returned, a full month of chasing, and cases still unresolved when the complaint was published. If your stated window has passed, that is the moment to put a demand in writing with a deadline, not to keep waiting politely.
In their own words
Worst customer service ever — it takes 3 days to solve any problem.
Cancelled unilaterally, without confirming with us — hours before we arrived.
They refused my refund over an electricity penalty raised after I had already left.
Related questions
Is Travelio a scam?
Many people who have rented through Travelio say yes. The public record: 45 dated complaints from 2019 to 2026, a Trustp…
Travelio has not returned my deposit. What do I do?
Move fast and move in writing. Screenshot the entire in-app chat before your access lapses — it ends with your tenancy. …
Can Travelio deduct from my deposit for wall stains or wear?
Normal wear and tear is not a chargeable deduction, and a deduction you did not agree to at inspection is not a deductio…
What is a Travelio 'post charge' and can they do it?
A post charge is a bill raised days or weeks after you have left and the unit has been re-let, for damage you cannot go …