Travelio described as refusing responsibility over property damage
A dispute over property damage in which liability was, on the complainant’s account, never clearly assigned and responsibility was declined.
Read the original ↗Complaint Record
Travelio complaints published in 2023
6 complaints about Travelio were published in 2023. The most frequent themes were Unilateral deductions for disputed 'damage', Customer service unresponsive at the decisive moment, Security deposit withheld or never returned. Of these, 0 are recorded as resolved, and 1 were filed by property owners rather than tenants.
Poor service reported after booking a unit
A customer reports disappointment with service quality following an apartment booking.
Read the original ↗Owner files complaint over cooperation and service discrepancies
A property owner complains to owner-relations management about discrepancies between the cooperation agreed and the service delivered.
Read the original ↗Deposit cut unilaterally, justified as 'wall stains'
The complainant reports the amount returned did not match the deposit paid, with deductions taken for water charges and for dirty walls. The deduction is described as applied unilaterally rather than agreed at inspection.
Read the original ↗Deposit return described as unsatisfactory
An annual-lease tenant checked out on 5 April 2023 and asked customer service for clarity on the deposit return. The complainant states the agreed term was a maximum of 14 working days after deduction of electricity and water, that 18 working days had passed without return, and that enquiries produced no answer or solution — only a repeated 'awaiting billing confirmation', despite building management issuing statements on the 5th of each month.
Read the original ↗Rental experience: unempathetic support, faulty 'Extend' feature, and damage claims called fabricated
A published account describing customer service without empathy, a defective lease-extension feature, and damage claims the tenant characterises as invented (mengada-ada).
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