Support response times measured in days
Reviewer: "worst costumer service ever it takes 3 days to solve any problem."
Read the original ↗2024-12-15 · MediaKonsumen
POSITIVE — appreciation for Travelio’s Instagram customer service
A published letter praising Travelio’s Instagram customer-service team as professional and helpful. Included because selective publication is how a documentation project loses its authority. Note the channel: the praised service came via a public social channel, not the in-app support queue where the disputes above stalled.
Related patterns
Similar records
Staff declined to confirm unit condition in writing at check-out
Reviewer: "The second you pay for the place you can forget about any refund if problems arise," and reports that at check-out staff avoided confirming in writing that the apartment was in the same condition.
Read the original ↗A month spent contesting "missing items" despite staff sign-off at move-out
A reviewer describes spending a month pursuing a refund while Travelio claimed items were missing — despite staff having signed off on the unit’s condition when they moved out.
Read the original ↗