Hours spent arguing to recover a deposit
Reviewer describes having to "fight with them for hours just to get our deposit back."
Read the original ↗2026-07-17 · MediaKonsumen
Refund demanded after unit found far different from the advertisement
A consumer demands a refund on the grounds that the apartment unit differed significantly from the images it was advertised with, and additionally raises concerns about the handling of personal data. The most recent published Travelio complaint at the time of capture.
Related patterns
High
Unit materially different from the listing
Guests arriving to find the unit substantially unlike the photographs and description they booked from, and then finding the refund route effectively closed.
1 documented reports → CriticalSecurity deposit withheld or never returned
The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports →Similar records
Successive new proof requirements before refund
Reviewer: "they are keep on finding one after other unreasonable request and proofs for me to produce to get is back."
Read the original ↗Staff declined to confirm unit condition in writing at check-out
Reviewer: "The second you pay for the place you can forget about any refund if problems arise," and reports that at check-out staff avoided confirming in writing that the apartment was in the same condition.
Read the original ↗