2026-01 · Trustpilot
They keep on finding one after other unreasonable request and proofs for me to produce to get it back.
Reviewer: "they are keep on finding one after other unreasonable request and proofs for me to produce to get is back."
The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports → HighEnquiries answered with an indefinite 'awaiting the building's billing statement'. Complainants note building management typically issues statements on a fixed monthly date, making an open-ended delay hard to justify.
3 documented reports →A consumer demands a refund on the grounds that the apartment unit differed significantly from the images it was advertised with, and additionally raises concerns about the handling of personal data. The most recent published Travelio complaint at the time of capture.
Read the original ↗Reviewer describes having to "fight with them for hours just to get our deposit back."
Read the original ↗Reviewer: "The second you pay for the place you can forget about any refund if problems arise," and reports that at check-out staff avoided confirming in writing that the apartment was in the same condition.
Read the original ↗