2026 · Trustpilot / consumer reports
Consumers report deposits delayed or refused on the ground that the bank account named for the refund did not match the name on the booking — a condition raised only at the refund stage, and not applied when the same payment was accepted in the first place. A related account describes a refund refused because the person who booked and the guest who arrived were different people.
Refunds refused or delayed because the bank account name differs from the booking account name — a condition tenants report was not made clear at the time of booking or payment.
1 documented reports → CriticalThe most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports →A consumer demands a refund on the grounds that the apartment unit differed significantly from the images it was advertised with, and additionally raises concerns about the handling of personal data. The most recent published Travelio complaint at the time of capture.
Read the original ↗Reviewer describes having to "fight with them for hours just to get our deposit back."
Read the original ↗Reviewer: "they are keep on finding one after other unreasonable request and proofs for me to produce to get is back."
Read the original ↗