2026 · Google Play / app store reviews
App-store reviewers report that Travelio declined to process a cash refund and offered a discount voucher in its place. Others describe waiting a full month for a deposit after checking out correctly.
Money owed returned as credit for future bookings with the same company rather than as cash to the account it came from — which is not a refund, and locks the complainant into transacting again.
1 documented reports → CriticalThe most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports →A consumer demands a refund on the grounds that the apartment unit differed significantly from the images it was advertised with, and additionally raises concerns about the handling of personal data. The most recent published Travelio complaint at the time of capture.
Read the original ↗Reviewer describes having to "fight with them for hours just to get our deposit back."
Read the original ↗Reviewer: "they are keep on finding one after other unreasonable request and proofs for me to produce to get is back."
Read the original ↗