Questions
Is it safe to post a negative review about a company in Indonesia?
Post what you can evidence, and frame it as your own experience. Indonesia's Electronic Information and Transactions Law has been used against consumers who posted complaints online — the Prita Mulyasari case is the standing precedent — so accuracy is your protection rather than a limitation. Stick to dated facts, amounts, and documents you actually hold. Describe your own experience as your own experience. Do not state as settled fact something you cannot evidence. Keep the originals. A precise, sourced account is both safer and considerably more damaging to a company than an insult, because it cannot be dismissed as an emotional outburst.
In their own words
Worst customer service ever — it takes 3 days to solve any problem.
Cancelled unilaterally, without confirming with us — hours before we arrived.
They refused my refund over an electricity penalty raised after I had already left.
Related questions
Is Travelio a scam?
Many people who have rented through Travelio say yes. The public record: 45 dated complaints from 2019 to 2026, a Trustp…
How long does Travelio take to return a deposit?
Travelio's stated policy is 7 days after check-out for daily bookings, returned to the original payment account. Monthly…
Travelio has not returned my deposit. What do I do?
Move fast and move in writing. Screenshot the entire in-app chat before your access lapses — it ends with your tenancy. …
Can Travelio deduct from my deposit for wall stains or wear?
Normal wear and tear is not a chargeable deduction, and a deduction you did not agree to at inspection is not a deductio…