Questions
What is BPSK and can it get my deposit back?
BPSK — Badan Penyelesaian Sengketa Konsumen — is Indonesia's Consumer Dispute Settlement Body, operating at city and regency level. It hears consumer disputes through mediation, conciliation or arbitration, does not require you to hire a lawyer, and issues binding decisions. For a withheld rental deposit it is usually the most effective formal route available. It applies regardless of your nationality or visa status, so foreign residents can use it. Bring your written demand, the payment proof, the dated photographs, and the full message history. The paper trail you built when chasing the deposit is exactly what BPSK will work from.
In their own words
Worst customer service ever — it takes 3 days to solve any problem.
Cancelled unilaterally, without confirming with us — hours before we arrived.
They refused my refund over an electricity penalty raised after I had already left.
Related questions
Is Travelio a scam?
Many people who have rented through Travelio say yes. The public record: 45 dated complaints from 2019 to 2026, a Trustp…
How long does Travelio take to return a deposit?
Travelio's stated policy is 7 days after check-out for daily bookings, returned to the original payment account. Monthly…
Travelio has not returned my deposit. What do I do?
Move fast and move in writing. Screenshot the entire in-app chat before your access lapses — it ends with your tenancy. …
Can Travelio deduct from my deposit for wall stains or wear?
Normal wear and tear is not a chargeable deduction, and a deduction you did not agree to at inspection is not a deductio…