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Questions

What is BPSK and can it get my deposit back?

BPSK — Badan Penyelesaian Sengketa Konsumen — is Indonesia's Consumer Dispute Settlement Body, operating at city and regency level. It hears consumer disputes through mediation, conciliation or arbitration, does not require you to hire a lawyer, and issues binding decisions. For a withheld rental deposit it is usually the most effective formal route available. It applies regardless of your nationality or visa status, so foreign residents can use it. Bring your written demand, the payment proof, the dated photographs, and the full message history. The paper trail you built when chasing the deposit is exactly what BPSK will work from.

In their own words

Worst customer service ever — it takes 3 days to solve any problem.
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Cancelled unilaterally, without confirming with us — hours before we arrived.
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They refused my refund over an electricity penalty raised after I had already left.
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