Questions
Travelio charged me after I moved out. Is that allowed?
They can raise a claim; what they cannot reasonably do is charge you for it without evidence you can test. Demand the itemisation: a dated photograph from before your tenancy, a dated photograph at check-out, and the supplier invoice. Documented cases include a guest billed for a mini-refrigerator repair they denied causing, furniture damage that pre-dated the tenancy, and an electricity penalty raised weeks after departure. One tenant spent a month contesting 'missing items' despite Travelio's own staff having signed off on the unit at move-out — which is exactly why that sign-off is worth insisting on before you hand back the keys.
In their own words
Worst customer service ever — it takes 3 days to solve any problem.
Cancelled unilaterally, without confirming with us — hours before we arrived.
They refused my refund over an electricity penalty raised after I had already left.
Related questions
Is Travelio a scam?
Many people who have rented through Travelio say yes. The public record: 45 dated complaints from 2019 to 2026, a Trustp…
How long does Travelio take to return a deposit?
Travelio's stated policy is 7 days after check-out for daily bookings, returned to the original payment account. Monthly…
Travelio has not returned my deposit. What do I do?
Move fast and move in writing. Screenshot the entire in-app chat before your access lapses — it ends with your tenancy. …
Can Travelio deduct from my deposit for wall stains or wear?
Normal wear and tear is not a chargeable deduction, and a deduction you did not agree to at inspection is not a deductio…