Articles
Everything documented, in one index
The warning is on the front page. This is the detail behind it — every question answered, every complaint pattern, every dated record, and the routes to complain.
Questions people actually ask about Travelio
Questions people search, answered from the record.
- Is Travelio a scam?
- How long does Travelio take to return a deposit?
- Travelio has not returned my deposit. What do I do?
- Can Travelio deduct from my deposit for wall stains or wear?
- What is a Travelio 'post charge' and can they do it?
- How do I complain about Travelio in Indonesia?
- What is BPSK and can it get my deposit back?
- Is Travelio safe to rent from?
- Travelio cancelled my booking. What are my rights?
- I own a property Travelio manages. What are the risks?
- What should I photograph before moving into a Travelio unit?
- Will Travelio refund to a foreign bank account?
- Are the negative Travelio reviews real?
- Travelio charged me after I moved out. Is that allowed?
- Travelio offered a voucher instead of my refund. Do I have to accept?
- Travelio says it is 'waiting for billing confirmation'. Is that legitimate?
- What are the alternatives to Travelio for renting in Jakarta?
- Is it safe to post a negative review about a company in Indonesia?
Complaint patterns
The recurring shapes complaints take, with the reports behind each.
- Security deposit withheld or never returned15
- Unilateral deductions for disputed 'damage'7
- The 'waiting for billing confirmation' stall3
- Refund blocked over booking/bank name mismatch1
- Property condition on arrival3
- Unilateral cancellation and room changes1
- Penalty interest and unexpected charges6
- Customer service unresponsive at the decisive moment13
- Charges raised after check-out ("post charge")9
- Property owners charged and stonewalled9
- Unit materially different from the listing1
- Refund converted into a voucher1
The complaint record
Every documented complaint, each on its own page with its source.
- Refund demanded after unit found far different from the advertisement2026-07-17
- Support response times measured in days2026-06
- Booking cancelled hours before arrival2026-06
- Refund refused over an electricity penalty raised after departure2026-05
- Interest charged at a stated 2% per day2026-04
- Hours spent arguing to recover a deposit2026-03
- Pests and mould reported in a delivered unit2026-02
- Successive new proof requirements before refund2026-01
- Staff declined to confirm unit condition in writing at check-out2026
- Deposit used as leverage over a booking change2026
- Refund declined and a discount voucher offered instead2026
- Deposit withheld because the bank name differed from the booking name2026
- A month spent contesting "missing items" despite staff sign-off at move-out2026
- Rp400,000 deducted for a key that was returned — with photo and video proof2025-11-02
- RESOLVED — mini-refrigerator complaint settled after publication2025-10-12
- Charged for mini-refrigerator repair the guest says they did not cause2025-10-08
- Owner relations criticised over water-bill refund verification2025-03-08
- IDR 6,100,000 deposit returned as IDR 2,740,000, with no breakdown2025-02
- Monthly tenancy provided without an owner-signed management agreement2025-01-16
- A property owner’s second published complaint2025-01-15
- POSITIVE — appreciation for Travelio’s Instagram customer service2024-12-15
- RESOLVED — complaint settled after MediaKonsumen mediation2024-10-17
- "Post charge" raised for furniture damage the guest disputes2024-10-15
- Unit repairs charged to the owner despite not being the owner’s fault2024-03-16
- Service called unprofessional across multiple reservations2024-03-12
- COMPANY RESPONSE — Travelio replies publicly to "unclear charges"2024-03-04
- RESOLVED — complaint settled after publication2024-02-21
- Unclear charges2024-02-16
- COMPANY RESPONSE — Travelio replies to the owner-relations complaint2024-02-02
- Owner requests explanation and resolution from owner relations2024-01-31
- Service described as very poor and unprofessional2024-01-10
- Travelio described as refusing responsibility over property damage2023-08-31
- Poor service reported after booking a unit2023-06-07
- Owner files complaint over cooperation and service discrepancies2023-06-02
- Deposit cut unilaterally, justified as 'wall stains'2023-05-17
- Deposit return described as unsatisfactory2023-04-22
- Rental experience: unempathetic support, faulty 'Extend' feature, and damage claims called fabricated2023-02-27
- Post-charge for furniture damage that pre-dated the tenancy2022-12-27
- Owner unable to retrieve their own keys after ending the agreement2022-12-17
- Tenant publicly asking for a refund on a cancelled annual lease2022-12-08
- Unsatisfactory conditions and refund complications after a short stay2022-09-29
- Deposit return process described as unclear2021-09-22
- IDR 5,000,000 down payment lost to penalty charges2020-10-08
- Owner describes being trapped by unmet occupancy guarantees2019-11-22
- Unprofessional support and non-transparent refund process2019-01-08
By year
The record year by year, from 2019 to now.
By city
Travelio operates in twelve Indonesian cities.
Terms you will meet in a Travelio deposit dispute
The Indonesian rental and consumer-protection terms you will meet.